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The very purpose of building chatbots for business is to make them chatty and communicative for customers. Involved customers implies higher retention, which further means business growth. Let’s look at some statistics: 65% of a company’s business is said to come from its existing customers Acquiring a new customer is 5 times more costly than […]

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An immigrant shop-owner in the U.S. couldn’t control his happiness when an American citizen visited his shop and spoke to him in his native language. He said that it felt like “his native country came all this way to say hi!”. There are roughly 6,500 spoken languages in the world but speaking in our native […]

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Chatbots will rise quickly to complement the media and service landscape by creating new media opportunities, occasions, and forms of consumption and interaction. Thanks to their immediate, personal, and intimate nature, they’ll serve the sporadic but proliferating, intent-driven micro-moments very well. Here is an infographic that clearly shows the 5 roles a chatbot can play […]

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Artificial intelligence is a concept that just about everyone is familiar with from various science fiction stories. What fewer people are aware of is that artificial intelligence systems are extensively being used in fields as diverse as finance, healthcare, military, and lately, even digital marketing. Specialized AI systems are being used to automate workflows, analyze […]

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Sometimes, we are too fast in rolling out updates. Here comes another Mic Drop. We are so delighted to bring you the newest features and enhancements on Engati chatbot platform.   Shiny New Features Broadcast With Broadcast, you can send a proactive message to your users and start a conversation without any action required from the […]

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Engati is here to make sure that language is never a barrier between you and your customers. Engage with your audience in the preferred language of their choice. Engati has been used to build such bots across 16 industry and functional domains. We currently have bots deployed in languages like Indonesian Bahasa, Spanish, French, Portuguese, […]

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You’ve got a chatbot on your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots Magazine Many businesses are realizing […]

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The world is changing rapidly. Automation is in. Online travel bookings have eaten into the business of more traditional travel agencies. How do travel agencies get a leg up? Personalization is the key. The online websites provide cookie cutter efficiency driven options lacking a conversational touch. Well, new age interaction mechanisms and channels are going […]

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Artificial Intelligence and Machine Learning are used in many different industries, but chatbots remain one of the most popular use cases for AI/ML. Why? They combine the far-fetched technologies into a use-case that is people-centric and humanizing. Look at our infographic to learn more Facts about Chatbots and learn why they are here to stay. […]

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Chatbots have recently become quite popular. They are being used by businesses to provide proactive assistance to their customers. They have grown and improved to capitalize on social media and messenger platforms. Most people haven’t openly identified the true potential of chatbots, so this article is designed to act as a guide to build chatbots […]

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