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Talking about consumer application of AI, chatbots are expected to lead in the next 5 years. Or maybe even less than that. Companies like IBM, Gartner, Microsoft, etc., are actively discussing chatbots. IBM is focusing on Conversation Service, which is built on a neural network and it understands the language as well as the intent […]

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Engati has recently introduced 2 new release features on its platform. New Release Update- Contextual Conversation Feature The contextual feature will allow the user to have an informal conversation with the chatbot. The intent in each message will be identified by the bot and carried forward across multiple messages. Therefore, the user will not have […]

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Engati has recently launched Contextual Conversation to enhance the way users talk to the chatbot. Here’s what the context feature is all about, why we have launched it and how it’s going to benefit the user.   What is context? Context allows the user to have an informal conversation with the chatbot using pronouns. The […]

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The human brain is the most complex structure in the universe and we’re lucky to have one. However, that does not stop us from having an average attention span of only 8 seconds and a particular characteristic of feeling weary by doing the same task repeatedly. In other words, we get bored. Fast. Engati is […]

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The very purpose of building chatbots for business & incorporating chatbot features is to make them chatty and communicative for customers. Involved customers implies higher retention, which further means business growth. Let’s look at some statistics: 65% of a company’s business is said to come from its existing customers Acquiring a new customer is 5 […]

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An immigrant shop-owner in the U.S. couldn’t control his happiness when an American citizen visited his shop and spoke to him in his native language. He said that it felt like “his native country came all this way to say hi!”. Something as small as this incident supports you to enough to feel connected. There […]

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24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had no idea for what reasons. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% of my salary. […]

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