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Customer success is one of the most important functions of an organization. Keeping customers satisfied and engaged with your product is a necessity but also a challenge in itself. If done right, it can be highly rewarding and a distinguishing aspect of your offering. In this age of instant gratification one just can’t afford to […]

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Blockchain technology has now become the talk of the town on its own merit instead of just being known as the technology behind the massively popular cryptocurrency – Bitcoin. Blockchain has the promise of revolutionising many industries, completely changing the way in which systems operate. The top minds are surely keeping a close watch on […]

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Bots are of various types In essence, bots are small pieces of code that are programmed to do a particular task again and again. Old style bots were built based on a set of rules. They were replicators. Rule bots that did A when they came across B, C if they came across D. A […]

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So what really are chatbots? A chatbot is a service driven by a piece of programming that is powered by rules. In fact, it is ruled increasingly by AI algorithms that you can interact with. The interaction is in a conversational or a menu-driven style using a chat interface. What do they do? Chatbots are […]

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We have spent the last 3 decades, training humanity about technology to simplify our lives. Those who caught on progressed and grew knowledge and wealth. Those who did not, have not progressed much, leading to the creation of the haves and the have-nots. The 1% problem that has encompassed political thinking. Technology needs to step […]

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On a daily basis, the traffic on Facebook messenger is higher than that on Facebook – the social media site. Facebook will not admit to that but that has been the trend reported by external tracking media. Looks like interactions are finding new ways to take place. So what exactly does that mean for all […]

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Remember the clunky apps from the 80s and 90s? We witnessed an evolution when Microsoft Windows was launched in 1995. People could interact with computers individually. Computing technology was no longer the bastion of large corporates. The power of new age technology was brought to each and every one of us, who could afford it. […]

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Chatbots have recently become quite popular. They are being used by businesses to provide complete proactive assistance to their customers. They have grown and improved to capitalise on social media and messenger platforms. Most people haven’t openly identified the true potential of chatbots so, this article is designed to act as a guide to build […]

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It’s no surprise how robots have managed to penetrate people’s subconscious so strongly. They started early! So, what about the future chatbots? From cartoons to live action, robots have always been a human fascination. Be it Rosie, the Robot Maid in Jetsons, WALL-E the trash compactor robot, Optimus Prime in Transformers, or the ultimate Robocop […]

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We have all heard how chatbots are going to change the internet world as we know it today. Many of us want to build great conversational bots which will engage in a way never before. But there is one big problem, the bots are very new, no one surely knows how to design a great […]

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