Ed Lawler and John Bordeau of the Center of Effective Organizations have reported that 50% of an HR department’s time is spent processing information and answering employee questions. This is indicative of the old-age technology and methods being used by HR departments currently, which cost money, time, and human efforts for the company. It’s time to move to a more modern solution which helps the HR department focus on bringing quality candidates and maintaining a happy work environment, instead of answering the same set of questions for employees and new hires.
An HR department has to manage payroll, avoid the risk of litigation and compliance, and ensure the office environment has everything and anything that dozens of other departments need at any given time. If 50% of the limited staff’s time goes towards an action that can be automated easily, imagine how many more parties they can plan.
So how do you solve this? Enter chatbots.
Here are 3 ways that chatbots can help revolutionize your HR department.
1.Upload company and policy FAQs to the bot
Common questions should stop being emailed to the HR department; time spent answering a question more than twice is time wasted. Upload FAQs to a chatbot once and using a combination of machine learning and natural language processing (NLP), the chatbot will be ready to answer all questions 24/7 with no fatigue or wasted time.
2. Pre-screen candidates and resumes before taking an interview
Incoming candidates have the same couple questions and they all end up in the recruiters’ mailbox, piling on as other responsibilities like finding ideal candidates are side-lined. Chatbots can be used to screen candidates using a series of questions and saving their responses for HR to examine later, as well as providing a medium to ask questions they have. The answers can help profile a candidate before an initial conversation can be had so only candidates that are a good fit can be brought in for an interview.
3. Turn employee onboarding into less of a chore
Organizations that are rapidly scaling are desperate for a solution to training new employees. My company, Coviam, has scaled to over 300 employees within three years; that’s a lot of repetitive orientations and meetings which can be automated. While the advent of Learning Management Systems (LMSs) and Massive Open Online Courses (MOOCs) are helping alleviate this, they are expensive solutions which get pricier with each new individual. Chatbots can help keep the onboarding cost low and is an easily replicable process for multiple roles from software engineer to digital marketer.
Human Resources is an important team within every organization, but they are often some of the most overworked employees with highly repetitive actions. Automation and chatbots can allow them to spend more time in engaging employees in creative manners instead of answering for the 50th time how many days off an employee can take.
Build and deploy bots for HR and other functions using Engati. Learn more at www.engati.com.
Customer Solutions Engineer