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Engati has recently launched Contextual Conversation to enhance the way users talk to the chatbot. Here’s what the context feature is all about, why we have launched it and how it’s going to benefit the user.   What is context? Context allows the user to have an informal conversation with the chatbot using pronouns. The […]

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Natural Language Understanding or NLU is a subtopic within NLP that should focus on deriving the meaning of a sentence in a conversation with a chatbot, determine the context of the conversation, predict the intent of the user and obtain word level metadata. NLU should employ reading comprehension techniques to process text data to extract […]

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Now that we understand the essentials of the NLU mechanisms that a bot applies, let’s turn our attention to the Natural Language processing elements. NLP is a set of algorithms that help machine technology understand, interpret and process language which can be in the form of text or speech. Users will ask the bot arbitrary […]

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Bots use various elements of NLP, NLU and NLG. Think about these terms as a set of libraries with algorithms at the core that help you understand what a user is asking or saying, by breaking down the user input. Analysing it, interpreting it, processing it, understanding its meaning and then searching for the right […]

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Bots are of various types In essence, bots are small pieces of code that are programmed to do a particular task again and again. Old style bots were built based on a set of rules. They were replicators. Rule bots that did A when they came across B, C if they came across D. A […]

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So what really are chatbots? A chatbot is a service driven by a piece of programming that is powered by rules. In fact, it is ruled increasingly by AI algorithms that you can interact with. The interaction is in a conversational or a menu-driven style using a chat interface. What do they do? Chatbots are […]

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We have spent the last 3 decades, training humanity about technology to simplify our lives. Those who caught on progressed and grew knowledge and wealth. Those who did not, have not progressed much, leading to the creation of the haves and the have-nots. The 1% problem that has encompassed political thinking. Technology needs to step […]

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On a daily basis, the traffic on Facebook messenger is higher than that on Facebook – the social media site. Facebook will not admit to that but that has been the trend reported by external tracking media. Looks like interactions are finding new ways to take place. So what exactly does that mean for all […]

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Remember the clunky apps from the 80s and 90s? We witnessed an evolution when Microsoft Windows was launched in 1995. People could interact with computers individually. Computing technology was no longer the bastion of large corporates. The power of new age technology was brought to each and every one of us, who could afford it. […]

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The human brain is the most complex structure in the universe and we’re lucky to have one. However, that does not stop us from having an average attention span of only 8 seconds and a particular characteristic of feeling weary by doing the same task repeatedly. In other words, we get bored. Fast. Engati is […]

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