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The human brain is the most complex structure in the universe and we’re lucky to have one. However, that does not stop us from having an average attention span of only 8 seconds and a particular characteristic of feeling weary by doing the same task repeatedly. In other words, we get bored. Fast. Engati is […]

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The very purpose of building chatbots for business is to make them chatty and communicative for customers. Involved customers implies higher retention, which further means business growth. Let’s look at some statistics: 65% of a company’s business is said to come from its existing customers Acquiring a new customer is 5 times more costly than […]

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An immigrant shop-owner in the U.S. couldn’t control his happiness when an American citizen visited his shop and spoke to him in his native language. He said that it felt like “his native country came all this way to say hi!”. There are roughly 6,500 spoken languages in the world but speaking in our native […]

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24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had to no idea what to do with it. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% […]

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Chatbots will rise quickly to complement the media and service landscape by creating new media opportunities, occasions, and forms of consumption and interaction. Thanks to their immediate, personal, and intimate nature, they’ll serve the sporadic but proliferating, intent-driven micro-moments very well. Here is an infographic that clearly shows the 5 roles a chatbot can play […]

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Artificial intelligence is a concept that just about everyone is familiar with from various science fiction stories. What fewer people are aware of is that artificial intelligence systems are extensively being used in fields as diverse as finance, healthcare, military, and lately, even digital marketing. Specialized AI systems are being used to automate workflows, analyze […]

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Sometimes, we are too fast in rolling out updates. Here comes another Mic Drop. We are so delighted to bring you the newest features and enhancements on Engati chatbot platform.   Shiny New Features Broadcast With Broadcast, you can send a proactive message to your users and start a conversation without any action required from the […]

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Engati is here to make sure that language is never a barrier between you and your customers. Engage with your audience in the preferred language of their choice. Engati has been used to build such bots across 16 industry and functional domains. We currently have bots deployed in languages like Indonesian Bahasa, Spanish, French, Portuguese, […]

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You’ve got a chatbot on your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots Magazine Many businesses are realizing […]

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A customer visits your website at an odd hour and types in a query. Chances are, the query will not be answered immediately. A chatbot can help get rid of this concern. It’s online and available 24 hours a day/7 days a week and every customer’s question can be addressed promptly and appropriately. You cannot […]

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