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A chatbot is a service, powered by machine learning algorithms and sometimes artificial intelligence, that you interact with via a chat interface. Chatbots are useful for a growing number of use cases. In any case, you shouldn’t put resources into one on the off chance that won’t work for you.           

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Ever wondered how you can serve your customers anytime and anywhere they wish and that too without investing your time? How to keep them engaged even if you are around? Why are chatbots so popular these days? Are chatbots really meant for your business? Happily, now you can learn everything you ever needed to know […]

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Maximizing sales and profitability in this competitive world of automobile industry sales is being driven more by customer service. With Customer Service being a key differentiator in attracting new customers, deepening relationships with existing ones and increasing service revenues, it is unfortunate that Customer satisfaction on an average typically hovers around the mid 7’s on […]

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Chatbots in Messenger have completed one year in existence and with more than 100,000 bots on the platform, this year’s F8 had high hopes on it for announcements to take bots to the next level and it didn’t disappoint. Here is a summary of all the major announcements by Facebook around Messenger and chatbots –

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With fast development and growth of the messenger applications, the trends are moving from graphical user interface to conversational user interface. Chatbots, a form of conversational User Experience, appears all set to be more prominently affecting our lives.

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The world of ecommerce and mobile commerce that so rapidly and exponentially expanded within a short span of time is slowly evolving into what is known as Conversational Commerce. Before we understand more about Conversational Commerce, let us first know what a chatbot is. A chatbot, simply put is a program that is capable of […]

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You have just launched your bot on Messenger. Congratulations and welcome to the world of bots! Now how do you go about telling the world about it? We will help you figure it out.

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