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24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had to no idea what to do with it. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% […]

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Artificial intelligence is a concept that just about everyone is familiar with from various science fiction stories. What fewer people are aware of is that artificial intelligence systems are extensively being used in fields as diverse as finance, healthcare, military, and lately, even digital marketing. Specialized AI systems are being used to automate workflows, analyze […]

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Engati is here to make sure that language is never a barrier between you and your customers. Engage with your audience in the preferred language of their choice. Engati has been used to build such bots across 16 industry and functional domains. We currently have bots deployed in languages like Indonesian Bahasa, Spanish, French, Portuguese, […]

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You’ve got a chatbot on your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots Magazine Many businesses are realizing […]

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A customer visits your website at an odd hour and types in a query. Chances are, the query will not be answered immediately. A chatbot can help get rid of this concern. It’s online and available 24 hours a day/7 days a week and every customer’s question can be addressed promptly and appropriately. You cannot […]

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Artificial Intelligence or AI has solidified itself as a primary force to assist humans in different scenarios. They supply the intelligence necessary to make better decisions in solving issues. Customer service is an area where most companies lack. Though it sounds easy, it is a truly problematic area for most organizations. With the advent of […]

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The world is changing rapidly. Automation is in. Online travel bookings have eaten into the business of more traditional travel agencies. How do travel agencies get a leg up? Personalization is the key. The online websites provide cookie cutter efficiency driven options lacking a conversational touch. Well, new age interaction mechanisms and channels are going […]

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We are excited to bring to you the latest features released on Engati over the last two weeks. Our developers have been busy adding new and necessary features that are pushing the boundaries of what chatbots can do. Look at what we did with Mic Drop 2. Here’s what’s new and exciting on our platform […]

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Ed Sheeran was coming to town and I had a chance to get tickets. There was a mad rush among my friends where the prized tickets would give bragging rights for the next decade. An opportunity of a lifetime. I had tracked Ed ever since he hit international stardom and he was finally coming my […]

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The direction of technology for the next 15 years is going to be determined by the current generation of millennials. As the first generation to truly grow up with the Internet, there is an ingrained understanding of how technology will help solve problems that were previously considered unsolvable. The concept of learning through human interaction […]

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