faq chatbots

Now that we understand the essentials of the NLU mechanisms that a bot applies, let’s turn our attention to the Natural Language processing elements. NLP is a set of algorithms that help machine technology understand, interpret and process language which can be in the form of text or speech. Users will ask the bot arbitrary […]

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Bots are of various types In essence, bots are small pieces of code that are programmed to do a particular task again and again. Old style bots were built based on a set of rules. They were replicators. Rule bots that did A when they came across B, C if they came across D. A […]

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So what really are chatbots? A chatbot is a service driven by a piece of programming that is powered by rules. In fact, it is ruled increasingly by AI algorithms that you can interact with. The interaction is in a conversational or a menu-driven style using a chat interface. What do they do? Chatbots are […]

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We have spent the last 3 decades, training humanity about technology to simplify our lives. Those who caught on progressed and grew knowledge and wealth. Those who did not, have not progressed much, leading to the creation of the haves and the have-nots. The 1% problem that has encompassed political thinking. Technology needs to step […]

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On a daily basis, the traffic on Facebook messenger is higher than that on Facebook – the social media site. Facebook will not admit to that but that has been the trend reported by external tracking media. Looks like interactions are finding new ways to take place. So what exactly does that mean for all […]

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Remember the clunky apps from the 80s and 90s? We witnessed an evolution when Microsoft Windows was launched in 1995. People could interact with computers individually. Computing technology was no longer the bastion of large corporates. The power of new age technology was brought to each and every one of us, who could afford it. […]

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24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had no idea for what reasons. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% of my salary. […]

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Engati is here to make sure that language is never a barrier between you and your customers. Engage with your audience in the preferred language of their choice. Engati has been used to build such bots across 16 industry and functional domains. 20+ International Bots We currently have bots deployed in languages like Indonesian Bahasa, […]

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You’ve got a new chatbot for your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year as a new feature, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots […]

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Year after year, we analyse the global chatbot statistics. This time for the year 2018, we have observed some new, interesting data points. A customer visits your website at an odd hour and types in a query. Chances are, businesses will not answer the query immediately. A chatbot can help get rid of this concern. […]

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