Engati: Mic Drop 5.1

Sometimes, we are too fast in rolling out updates. Here comes another Mic Drop.

We are so delighted to bring you the newest features and enhancements on Engati chatbot platform.

 

Shiny New Features

  • Broadcast

With Broadcast, you can send a proactive message to your users and start a conversation without any action required from the user. Messages can be broadcasted either immediately or at a scheduled time in the future, according to a pre-defined Date and Time. They can also be saved as drafts before being published, and can be be rescheduled or saved as new draft.

  • Time Delay

The purpose of Time Delay is to create a better conversational experience for the end user by introducing a small and customizable delay between each message. In between each message, the typing indicator will appear. Now, your chatbot interactions will be more human-like.

  • Intent Suggestion

Our FAQ Smart-Match or FAQ Word-Sense algorithm changes the way your bot responds to queries. Now, our NLP engine has more sense of a word is used in a sentence, when the word has multiple meanings.

 

Stay tuned for more updates as we continue to add cool and useful new features. We appreciate your valuable feedback and suggestions as we improve Engati.

As always we are here for you and pride ourselves to be responsive to your inquiries and support needs. Please feel free to reach out to support@engati.com for further questions.

Want to try new features: Register & Create a Bot.