An immigrant shop-owner in the U.S. couldn’t control his happiness when an American citizen visited his shop and spoke to him in his native language. He said that it felt like “his native country came all this way to say hi!”.
There are roughly 6,500 spoken languages in the world but speaking in our native language gives us a sense of comfort & belongingness. That’s exactly how Engati is enabling businesses to give a personalised experience to their customers, and RTL support is one such initiative.
What is RTL?
RTL means Right-to-Left; it’s a feature that enables a bot to align the user-input automatically from Right-to-Left, as opposed to the conventional Left-to-Right used in English. This is an exclusive feature for Middle-Eastern languages like Arabic, Persian, Urdu, Hebrew, etc, which begin from the right and move towards the left. The script is rendered in such a way that the bot dynamically aligns it as RTL.
Why have we introduced RTL in our chatbot platform?
Engati is always on the lookout for bringing ease to customers and believes that language must never be a barrier between a provider and a user. Engati has a cutting edge Natural Language Processing, or NLP, engine that understands incoming questions and text, making the platform user-friendly and customer-centric.
Engati has incorporated RTL and designed it exclusively for Middle-Eastern countries like Dubai, Qatar, Israel, and more. This feature will enable businesses and their customers to experience a smooth, uninterrupted one-to-one interaction.
How will customers benefit from this?
If users type in a query starting with an RTL language and continue in the same way or switch to English later, they will be able to find answers in their native language.
In this case, the alignment will be based on the first input’s language by the user.
Do you need this for your business?
If you have a business that is flourishing in the Middle-East, this is the perfect solution for you!
Get in touch with us at Engati to know more about this feature and what we are up to with our future plans. We will also incorporate an additional feature where the user will have the option to choose their preferred language at the very beginning.
A demo of our product and the first trial are absolutely free of cost. So, feel free to try it out!