AI

Artificial intelligence is a concept that just about everyone is familiar with from various science fiction stories. What fewer people are aware of is that artificial intelligence systems are extensively being used in fields as diverse as finance, healthcare, military, and lately, even digital marketing. Specialized AI systems are being used to automate workflows, analyze […]

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Engati is here to make sure that language is never a barrier between you and your customers. Engage with your audience in the preferred language of their choice. Engati has been used to build such bots across 16 industry and functional domains. We currently have bots deployed in languages like Indonesian Bahasa, Spanish, French, Portuguese, […]

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You’ve got a chatbot on your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots Magazine Many businesses are realizing […]

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A customer visits your website at an odd hour and types in a query. Chances are, the query will not be answered immediately. A chatbot can help get rid of this concern. It’s online and available 24 hours a day/7 days a week and every customer’s question can be addressed promptly and appropriately. You cannot […]

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Artificial Intelligence or AI has solidified itself as a primary force to assist humans in different scenarios. They supply the intelligence necessary to make better decisions in solving issues. Customer service is an area where most companies lack. Though it sounds easy, it is a truly problematic area for most organizations. With the advent of […]

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The world is changing rapidly. Automation is in. Online travel bookings have eaten into the business of more traditional travel agencies. How do travel agencies get a leg up? Personalization is the key. The online websites provide cookie cutter efficiency driven options lacking a conversational touch. Well, new age interaction mechanisms and channels are going […]

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The recruitment industry is ready for automation. There won’t be any candidates who are anxiously waiting for a response after applying for a job. There won’t be any resumes collecting dirt on your desks. There won’t be a need to constantly follow up with employees to submit their documents. Basically, there won’t be a need […]

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The direction of technology for the next 15 years is going to be determined by the current generation of millennials. As the first generation to truly grow up with the Internet, there is an ingrained understanding of how technology will help solve problems that were previously considered unsolvable. The concept of learning through human interaction […]

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Pre-amble The intelligence level of a human is assessed by IQ (intelligence quotient). Shouldn’t a chatbot be assessed for its intelligence by using a similar quotient? What should we measure in a chatbot to access its intelligence? While there can be many ways to the assess the intelligence level of a chatbot, one of the […]

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In part one we discussed the importance of chatbots in the enterprise and what it takes to make chatbots enterprise ready. Continuing the discussion, we will cover more areas with respect to making chatbots enterprise ready. Customizations Human – Machine interaction has never been easy. We all adhere to Language being a key differentiator that […]

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