Bots

24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had no idea for what reasons. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% of my salary. […]

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The direction of technology for the next 15 years is going to be determined by the current generation of millennials. As the first generation to truly grow up with the Internet, there is an ingrained understanding of how technology will help solve problems that were previously considered unsolvable. There is no concept of learning through […]

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IQ, Intelligence Quotient, assesses the level of intelligence of a human. Shouldn’t we assess the intelligence of a chatbot by using a similar quotient? What should we measure in a chatbot to access its intelligence? Chatbots would truly develop intelligence comparable to humans and we would assess them using a Conversational Quotient (CQ). While there […]

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Australian Automobile Industry Since 1931, the Australian automobile industry has been predominantly populated with cars like Holden, Ford, and Toyota. When General Motors shut down production in 2016 due to low demand. Holden and Toyota Australia remained committed to producing cars locally. The vastness of the country and the extensive road network with the vast […]

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In part 1, we discussed the importance of chatbots in the enterprise and what it takes to make chatbots enterprise ready. We will continue the discussion in this blog. Customisations for enterprise Human – Machine interaction has never been easy. Humans want to interact with machines in the same way they interact with other humans […]

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A chatbot is a service, powered by machine learning algorithms and sometimes artificial intelligence, that you interact with via a chat interface. Chatbots are useful for a growing number of use cases. In any case, you shouldn’t put resources into one on the off chance that won’t work for you irrespective how easy it is […]

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In this competitive world of automobile industry, customer service is driving more sales to maximise sales and profitability. Customer Service is a key differentiator in attracting new customers to deepen the relationships with existing ones. As per Lakshmiu Tatikonda writing in the Management Account Quarterly – 5% increase in CSAT and retention tends to add […]

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