Bots

24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had to no idea what to do with it. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% […]

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The direction of technology for the next 15 years is going to be determined by the current generation of millennials. As the first generation to truly grow up with the Internet, there is an ingrained understanding of how technology will help solve problems that were previously considered unsolvable. The concept of learning through human interaction […]

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Pre-amble The intelligence level of a human is assessed by IQ (intelligence quotient). Shouldn’t a chatbot be assessed for its intelligence by using a similar quotient? What should we measure in a chatbot to access its intelligence? While there can be many ways to the assess the intelligence level of a chatbot, one of the […]

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Australian Automobile Industry Since 1931, the Australian automobile industry has been predominantly populated with cars like Holden, Ford, and Toyota. When General Motors shutdown production in 2016 due to low demand, Holden and Toyota Australia remained committed to producing cars locally. The vastness of the country and the extensive road network with the vast outback […]

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In part one we discussed the importance of chatbots in the enterprise and what it takes to make chatbots enterprise ready. Continuing the discussion, we will cover more areas with respect to making chatbots enterprise ready. Customizations Human – Machine interaction has never been easy. We all adhere to Language being a key differentiator that […]

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A chatbot is a service, powered by machine learning algorithms and sometimes artificial intelligence, that you interact with via a chat interface. Chatbots are useful for a growing number of use cases. In any case, you shouldn’t put resources into one on the off chance that won’t work for you.           

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Maximizing sales and profitability in this competitive world of automobile industry sales is being driven more by customer service. With Customer Service being a key differentiator in attracting new customers, deepening relationships with existing ones and increasing service revenues, it is unfortunate that Customer satisfaction on an average typically hovers around the mid 7’s on […]

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