Customer Service

Remember the clunky apps from the 80s and 90s? We witnessed an evolution when Microsoft Windows was launched in 1995. People could interact with computers individually. Computing technology was no longer the bastion of large corporates. The power of new age technology was brought to each and every one of us, who could afford it. […]

Continue Reading

Artificial Intelligence or AI has solidified itself as a primary force to assist humans in different scenarios. It supplies the intelligence necessary to make better decisions in solving issues. Customer service is an area where most companies lack. It sounds easy but it is a problem for many organisations. With the coming of changes in […]

Continue Reading

Australian Automobile Industry Since 1931, the Australian automobile industry has been predominantly populated with cars like Holden, Ford, and Toyota. When General Motors shut down production in 2016 due to low demand. Holden and Toyota Australia remained committed to producing cars locally. The vastness of the country and the extensive road network with the vast […]

Continue Reading

What is a chatbot? A chatbot is a designed tool powered by the rules of Artificial Intelligence (AI), acts as a simulator of human conversation for the purpose of automating a business process. Chatbots facilitate user interactions when placed within the messenger apps that act as a platform for supporting the bots. How does a […]

Continue Reading

Chatbots have the potential to revolutionise healthcare. An intelligent chatbot can substantially reduce the process and improve the accuracy of symptoms collection and ailment identification, preventive care, post-recovery care and feedback procedures. It’s been a while we have been talking about effects of automation and redundancies in healthcare. Chatbots, by its very nature, will drive […]

Continue Reading

Bots here, bots there, bots everywhere! “At its core, Banking is not simply about profits but about personal relationships.”– Felix Rohatyn Banking chatbots are a relief Chatbots allow us to ask the difficult questions and get answers for those questions that traditionally required a trip to the bank or a long wait from a customer […]

Continue Reading

A chatbot is a service, powered by machine learning algorithms and sometimes artificial intelligence, that you interact with via a chat interface. Chatbots are useful for a growing number of use cases. In any case, you shouldn’t put resources into one on the off chance that won’t work for you irrespective how easy it is […]

Continue Reading

In this competitive world of automobile industry, customer service is driving more sales to maximise sales and profitability. Customer Service is a key differentiator in attracting new customers to deepen the relationships with existing ones. As per Lakshmiu Tatikonda writing in the Management Account Quarterly – 5% increase in CSAT and retention tends to add […]

Continue Reading