monthly archives: 7 months ago

The automotive industry is booming and it looks like technology has to work its way up to cope with the increasing demand. Businesses are engaging their customers through chat and messenger apps every time the latter has to make purchases. With the increasing demand we expect more advances in artificial intelligence to provide a real […]

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Remember the day she said, “It’s not about what you say but how you say it”? When you felt like you’re trapped in some deep trouble that could have easily been evitable had you put in a little more effort to set out more context. In fact, it’s disconcerting to even understand a conversation if […]

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Chatbots are getting smarter with emotional intelligence. Not only are we using bots to chat with customers but we are also catering to the demand of the age with voice-chatbots. We are training chatbots to understand intent, context, data, and gradually we’ll see them evolve as emotionally intelligent chatbots. Why emotional intelligence matters for businesses? […]

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That moment when you spend millions on chatbot training and making it more intelligent but every time there is a trick question, your bot goes… A user visits your website with a certain expectation – to find what they are looking for. If you are able to fulfil their request with an intelligent bot then […]

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They say you must train to stay relevant. Still, business leaders deal with complex competitive concerns only in the short run. Currently, some are chasing short-term gains to meet their targets for the next quarter. The process will continue till 2019 ends because they want to be on the top. On the other hand, the […]

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Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2019 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps […]

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“One good conversation can shift the direction of change forever.” – Linda Lambert Professor Emeritus, California State University Author The battle of conversation between human and bot If ever there is a battle between chatbots and human agents in the field of customer support, who do you think would win? Before this ‘conversation’ goes in […]

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