monthly archives: 1 month ago

If you’re an E-Commerce operator, your greatest fear is probably not a zombie apocalypse or an evil, murderous clown. It’s more likely that your greatest fear is cart abandonment. You squirm in pain when you see people filling their carts up and then simply dropping them and walking away. Thankfully, that’s not a pain you […]

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With 67% of consumers worldwide using chatbots regularly, organizations are flocking to these unique solutions to customer service challenges. However, with the bot market getting flooded, the quality of an organization’s chatbot is increasing in importance. The emerging trend is that consumers want to feel like they’re speaking to a real person. But how do […]

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“No one wants to have to install a new app for every business or service they want to interact with.”  That’s what Zuckerberg said in his keynote speech while launching Facebook Messenger chatbots. But chatbots had been around for a while, even before he said that. How did he plan on changing the game with […]

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It’s indisputable that technology has changed the way we access information, how we learn, and how we choose what to learn. We’re on the verge of a new era; an era defined by Artificial Intelligence (AI), Machine Learning (ML), and hyper-personalization, which will further improve the quality of our education. Chatbots, a technology adjacent to […]

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A positive customer experience is critical for business success.  But how can you deliver a positive customer experience? A Business Insider survey found that 80% of 800 decisionmakers plan to or already use AI chatbots to interact with their customers via email, SMS, apps, and live chat by 2020.  They see at least two opportunities […]

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The previous article (PART -1) covers the LASER concepts and it’s architecture. There are 5 sections in this tutorial: Here’s a step-by-step tutorial on using LASER for the multi-classification task (sentiment analysis). LASER provides multilingual embeddings, which can be used to train the model to carry out the sentiment analysis task. There are 5 sections […]

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LASER (Language-Agnostic SEntence Representations), is a method to generate pre-trained language representation in multiple languages. It was released by Facebook. In Part 1 of this post, I will give an overview of LASER (Language-Agnostic SEntence Representations) and in Part 2, I will discuss an implementation of it. A Language Model is a probability distribution over […]

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Remember the time when you would find an actual, living, breathing human on the other end of a webchat? We now see chatbots assuming that role at a steadily increasing pace. Chatbots have been around for quite a while now. And they’re growing in popularity as time passes.  The competition between live chat and chatbot […]

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Technology has advanced to the point where automation can sometimes be more useful than humans. Computers have instant access to unlimited data, historical conversations and can recall any information on demand. Let’s dive into automated customer service and review what it is, why companies are incorporating it into their support strategy, what benefits they’re seeing, […]

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Chatbots in eCommerce Incorporating a chatbot could take your business to a whole new level. But if you’re new to the concept, you might be wondering where you could use them. Allow us to help you out with some brilliant eCommerce chatbot use cases. Here’s why it’s a good idea to employ chatbots in eCommerce […]

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