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Chatbots are the future of enterprise customer service, automating up to 85% of customer service interactions. Don’t believe us? Facebook Messenger had no bots in February 2016. 14 months later, there were about 100,000 of them. Changing trends in customer engagement have led to many innovative ways to use chatbots. It is causing a revolution […]

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A combination of adaptability and genuine care for customers’ woes is the key to customer service during a crisis, especially one like these Lockdowns triggered by the novel coronavirus As Charles Darwin says, “it is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Not […]

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Instead of getting your head stuck in the clouds, consider incorporating on-premise software into your platform.  On-premise software means that data is available on site, within your premises, as opposed to hosting it on a server, or on a data cloud. The company downloads the data behind its firewall. So, what are the features of […]

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Here’s a list of the women that inspire us. These are our Women Of Impact.  Cashmere Nicole When the beauty industry started growing, it catered to women of lighter skin tones. Where foundations left us looking ashy; where eyeshadows left like they were formulated to be invisible on our skin, where blushes looked chalky, there […]

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