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Live chat integration has helped businesses bring the best of both worlds together in one single place. Otherwise creating a customer support experience is an expensive business. It’s like a whole separate project altogether that companies have to remain wary of. Especially in this digital age of Google reviews and ratings, there are businesses that […]

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Introduction Chatbots are gaining fast traction in healthcare for their efficient and cost-effective disposition. Healthcare providers are able to reach out to a much larger patient-base. Patients, on the other hand, are better able to connect with healthcare providers through their smartphones and computers. Moreover, access to healthcare is becoming more and more copious as […]

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What is Engati Bot Marketplace? Engati Bot Marketplace is a collection of predefined bot templates. These templates comprise of industry-specific FAQs and Paths so that a user can build and deploy a bot much faster. This way, the user doesn’t have to go through the hassle of collecting customer queries, create paths or carry out […]

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Today, the chances are high that most websites you visit, will have a chatbot integrated on its UX. Although it didn’t come easy, the chatbot technology has taken considerable time and effort to penetrate its existence into diverse industries such as healthcare, education, automobile, hospitality, etc. In fact, the sales and marketing departments of various […]

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Design your chatbot with intent and entity, that’s what every chatbot designer says. Here’s an example to help you understand this better – If you’re into reading, what according to you matters more – author’s intent or reader’s interpretation? Some say that the thoughts of the author matter more. It’s their story, their perspective and […]

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The automotive industry is booming and it looks like technology has to work its way up to cope with the increasing demand. Businesses are engaging their customers through chat and messenger apps every time the latter has to make purchases. With the increasing demand we expect more advances in artificial intelligence to provide a real […]

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Remember the day she said, “It’s not about what you say but how you say it”? When you felt like you’re trapped in some deep trouble that could have easily been evitable had you put in a little more effort to set out more context. In fact, it’s disconcerting to even understand a conversation if […]

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Chatbots are getting smarter with emotional intelligence. Not only are we using bots to chat with customers but we are also catering to the demand of the age with voice-chatbots. We are training chatbots to understand intent, context, data, and gradually we’ll see them evolve as emotionally intelligent chatbots. Why emotional intelligence matters for businesses? […]

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That moment when you spend millions on chatbot training and making it more intelligent but every time there is a trick question, your bot goes… A user visits your website with a certain expectation – to find what they are looking for. If you are able to fulfil their request with an intelligent bot then […]

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They say you must train to stay relevant. Still, business leaders deal with complex competitive concerns only in the short run. Currently, some are chasing short-term gains to meet their targets for the next quarter. The process will continue till 2019 ends because they want to be on the top. On the other hand, the […]

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