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Technology has advanced to the point where automation can sometimes be more useful than humans. Computers have instant access to unlimited data, historical conversations and can recall any information on demand. Let’s dive into automated customer service and review what it is, why companies are incorporating it into their support strategy, what benefits they’re seeing, […]

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Robotic process automation (RPA) refers to the process in which you program software to do basic tasks across applications just like humans do. You can update the software bot with a workflow that has multiple steps and applications, such as- Taking received forms Sending a receipt message Checking the form for completeness Filing the form […]

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You must be wondering, “Why chatbots for telecom?” But studies have shown that chatbots are working great for the customer support side of the telecom industry. In this blog, we will take a look at various problems that a chatbot solves for the telecom industry. We will also review the nature of inquiries that customer […]

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The E-commerce market has become the need of the hour and is expanding fast. With the rising user demand, it has become essential to maintain the uninterrupted flow of services around the clock. Catching up with the growing needs of buyers is one of the most important trends in the online commerce market. When companies […]

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More often than not it is quite confusing for a business, which develops chatbots, to decide whether they want to build a chatbot on-premise or on-cloud. Each has its own pros and cons. But depending on business requirements you can make a smart choice. Here are 4 factors based on which you can make an […]

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Artificial Intelligence, for good reason, is getting a lot of attention in marketing circles. It is transforming marketing at every phase. In fact, a huge percentage of B2B marketers are in the early stages of learning about the state of AI in marketing technology. They may not be very confident about it at this stage […]

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Customer engagement is one of the most prominent and useful use-cases of a chatbot. It gives customers 24/7 access to support. It can easily and competently answer simple, repetitive questions. In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback and getting a sense of how happy and satisfied […]

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Before we discuss White Label Solutions and its advantages, imagine a situation in which a long-term existing client asks you for a specific requirement after a long time. However, you are forced to say no because you don’t have enough bandwidth or in-house capabilities to undertake the requirement. Let’s take another case. You have tried […]

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With the New Year’s Eve fast approaching, we want to bid adieu to 2019 by thanking all our clients at Engati for making this year a big success for us. It sure was an exciting year in which we- Embraced new challenges to provide better user experience and support Took competitive risks and initiatives to […]

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2019 began with a Dentsu Aegis report highlighting three V’s that will drive for the indefinite future digital content growth–Voice, Vernacular and Video. Multilingual chatbots can be a tremendous asset for any organization, i.e. a bot that can converse with users in multiple languages. This is particularly true in a country like India, that is […]

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