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Chatbots are getting smarter with emotional intelligence. Not only are we using bots to chat with customers but we are also catering to the demand of the age with voice-chatbots. We are training chatbots to understand intent, context, data, and gradually we’ll see them evolve as emotionally intelligent chatbots. Why emotional intelligence matters for businesses? […]

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That moment when you spend millions on chatbot training and development but every time there is a trick question, your bot goes… A user visits your website with a certain expectation – to find what they are looking for. If you are able to fulfill their request then they’ll trust you and return for more. […]

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There are times when business leaders deal with complex competitive concerns in the short run. Currently, some are chasing short-term gains to meet their targets for the next quarter. The process will continue till 2019 ends because they want to be on the top. On the other hand, the progressive ones are able to figure […]

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Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2019 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps […]

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“One good conversation can shift the direction of change forever.” – Linda Lambert Professor Emeritus, California State University Author The battle of conversation between human and bot If ever there is a battle between chatbots and human agents in the field of customer support, who do you think would win? Before this ‘conversation’ goes in […]

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The sales funnel of your business defines the process through which every potential customer has to live through while making a buying decision. While a major chunk of this process still remains traditional, the remaining minor part is progressively driven by automation technology. Not to forget, this minor part plays a major role in bringing […]

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From what I remember, we as school students spent hours inside a box-shaped classroom in front of a 2-dimensional blackboard. An equally bored teacher coexisting to babysit us with whatever knowledge he or she possessed. Of course, we have memories with some life inspiring mentors, seniors, classmates, friends, classroom fights and events, but what’s next? […]

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Who is the first person you think of when you are in trouble? Probably a friend or a family member. So, when it comes to seeking business solutions whom would you want to trust – An executive who is taught to learn a script and follow it no matter what, or a conversational chatbot that […]

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We are building smarter chatbots that are getting better at what they do day-after-day. More like, they are replacing the A in artificial intelligence with an H, which stands for Human. Of course, it doesn’t mean that we’re completely replacing the human brain to build smarter bots because in the end, humans tell the machine […]

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The chatbot market is all set to cross $1 billion in the next 6 years. The Compound Annual Growth Rate of the global chatbot market is predicted to be a staggering 31%, which really isn’t hard to believe. That’s because companies from all across the world are making use of artificial intelligence and other technologies […]

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