archives

The E-commerce market has become the need of the hour and is expanding fast. With the rising user demand, it has become essential to maintain the uninterrupted flow of services around the clock. Catching up with the growing needs of buyers is one of the most important trends in the online commerce market. When companies […]

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More often than not it is quite confusing for a business, which develops chatbots, to decide whether they want to build a chatbot on-premise or on-cloud. Each has its own pros and cons. But depending on business requirements you can make a smart choice. Here are 4 factors based on which you can make an […]

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Artificial Intelligence, for good reason, is getting a lot of attention in marketing circles. It is transforming marketing at every phase. In fact, a huge percentage of B2B marketers are in the early stages of learning about the state of AI in marketing technology. They may not be very confident about it at this stage […]

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Customer engagement is one of the most prominent and useful use-cases of a chatbot. It gives customers 24/7 access to support. It can easily and competently answer simple, repetitive questions. In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback and getting a sense of how happy and satisfied […]

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Before we discuss White Label Solutions and its advantages, imagine a situation in which a long-term existing client asks you for a specific requirement after a long time. However, you are forced to say no because you don’t have enough bandwidth or in-house capabilities to undertake the requirement. Let’s take another case. You have tried […]

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With the New Year’s Eve fast approaching, we want to bid adieu to 2019 by thanking all our clients at Engati for making this year a big success for us. It sure was an exciting year in which we- Embraced new challenges to provide better user experience and support Took competitive risks and initiatives to […]

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2019 began with a Dentsu Aegis report highlighting three V’s that will drive for the indefinite future digital content growth–Voice, Vernacular and Video. Multilingual chatbots can be a tremendous asset for any organization, i.e. a bot that can converse with users in multiple languages. This is particularly true in a country like India, that is […]

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As you grow globally, more and more customers expect to interact with your business in the languages and dialects of their choice. This is especially the case when it comes to interacting with a chatbot, if you integrate with your website or other channels. In fact, communicating with customers in their preferred language is an […]

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  Are chatbots adding any real value to businesses? If you were to ask this question to a business person a decade ago, you would have witnessed a look of surprise and confusion. But today, ask anyone about their experience with a well-built professional chatbot and you’ll see a smile travel from one side of […]

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Live chat integration has helped businesses bring the best of both worlds together in one single place. Otherwise creating a customer support experience is an expensive business. It’s like a whole separate project altogether that companies have to remain wary of. Especially in this digital age of Google reviews and ratings, there are businesses that […]

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