archives

Automation is changing the way businesses operate. But, automation itself is going through a number of changes. Each of these changes may seem small at first, but when you look at all of them together, you’ll see how far it has come. Today, Arjen Van Berkum discusses the Future of Automation in an interview with […]

Continue Reading

If you’ve ever had anything to do with Customer Experience, you’ve probably heard of Shep Hyken. Being an absolute genius, everybody wants an interview with Shep Hyken or even a speech from him on Customer Experience. The man’s pretty much a magician when it comes to making customers happy (maybe because he actually was a […]

Continue Reading

Small businesses are undoubtedly taking the hardest hit during the coronavirus pandemic. Larger organizations may have the capacity to take a loss and keep going, but not all small businesses are able to do that. The fixed expenses they have to incur may overwhelm them if their revenues are significantly reduced. Small business survival is […]

Continue Reading

Covid-19 is wreaking havoc on businesses, especially small businesses. With the shutdowns and quarantines, we see demands falling. Covid-19’s impact on business is immense. Covid-19’s Impact on Small Businesses Small businesses are taking a huge hit. With people afraid to leave their homes, local businesses are facing a lot of issues. Larger companies may have […]

Continue Reading

In these uncertain times, Business As Usual is certainly not an option. Organizations need to ensure that their employees stay safe. But they also need to try and get some basic work done, for the sake of their customers and their employees. Businesses around the world need to be taking coronavirus precautions.Here’re a few steps […]

Continue Reading

Qatar Insurance Company (QIC) is the largest insurance company in the MENA region. They’re now experimenting with Artificial Intelligence. QIC has been using Engati’s chatbots for over 2 years to drive sales and create brilliant customer experiences. They’re seeing great results. QIC wins with Engati Try out Engati today to enhance your business with the […]

Continue Reading

If you’re an E-Commerce operator, your greatest fear is probably not a zombie apocalypse or an evil, murderous clown. It’s more likely that your greatest fear is cart abandonment. You squirm in pain when you see people filling their carts up and then simply dropping them and walking away. Thankfully, that’s not a pain you […]

Continue Reading

“No one wants to have to install a new app for every business or service they want to interact with.”  That’s what Zuckerberg said in his keynote speech while launching Facebook Messenger chatbots. But chatbots had been around for a while, even before he said that. How did he plan on changing the game with […]

Continue Reading

Chatbots in eCommerce Incorporating a chatbot could take your business to a whole new level. But if you’re new to the concept, you might be wondering where you could use them. Allow us to help you out with some brilliant eCommerce chatbot use cases. Here’s why it’s a good idea to employ chatbots in eCommerce […]

Continue Reading

Here’s all you need to know about chatbots: What is a chatbot? A chatbot is a software program that can hold a conversation with a human user. They essentially automate one to one conversations. But don’t be fooled into thinking that all they do is talk to you. They can do everything from turning your […]

Continue Reading