Before we know more about how to build a bot, here’s a fun fact. Even though chatbots have been around since 1966, they still are relatively new to the world of automation. We use chatbots almost everyday, but I reckon half of them even realise that they’re making use of this technology.
Making people aware of this might be easy, but the hard part comes when someone wants to build a chatbot for their website, with very little knowledge of them. No matter how easy chatbot building platforms have made it for businesses to construct a bot, still a fair amount of understanding of how this works is necessary to derive its full potential.
A lot of of our users come to us with queries like how chatbots exactly work,how to build them, how to integrate, what are the different paths and so on.
That is why our Product Manager Lead took time out to address all your queries and give you a detailed explanations about our services.
Here’s your most requested FAQ video:
In this FAQ video, we address recurrent questions on how to build a bot
Question #1- How to build a bot?
To build your bot using Engati, first go to the build section. This section has FAQs where you can build your conversational flow and add automated responses.
Add the most frequent requests and queries, along with the response which you want the bot send out.
This is assisted by ‘Paths’, which are basically complex responses that you can build for complex conversational design. These paths support various nodes, which performs complex tasks.
Question #2- How to integrate the bot?
There are various ways of integrating the bot with third party sources. We use JSON API, Salesforce, Google Calendar, Google Sheets and the ultimate integration tool Zapier.
Question #3- Is the chatbot hosted on cloud or on premises?
We assist both the mediums. When you start building the chatbot, it goes on cloud. If you want it on premises, we can help you. We also possess hybrid solutions.
Question #4- What are the NLP aspects of the platform?
We have our own NLP and NLU algorithms. It carries out contextual conversation. A lot of pre-processing is done through this when a query arises. Watch the video for a detailed explanation.
Question #5- How safe is the data?
This must be the most commonly asked query. All our servers are protected by https and the data is encrypted. The access to the data is very restricted and based on case-to-case basis only. You can also add IT based and domain based restrictions.
All in all
We hope this video addresses all your doubts and queries. Watch the Youtube video for detailed elaborations on the given questions. In case there are any more doubts running through your head, drop them in the comment section below the video!
We’ll be releasing a lot more tutorials and FAQ videos here on, so stay updated by hitting the subscribe button!
Also, try out our service and get to know us a little more by visiting our website Engati.
Give these previous blogs a read for further information on chatbots.
Thanks for reading!
Engati is a one-stop platform for delighted customers. With our intelligent bots, we help you create the smoothest of Customer Experiences. And now, we're helping you find those customers too. The award-winning Marketing Automation platform, LeadMi, received some major upgrades and joined our family as Engati Acquire. So, let's get started?