Blogs

Chatbots are the future of enterprise customer service, automating up to 85% of customer service interactions. Don’t believe us? Facebook Messenger had no bots in February 2016. 14 months later, there were about 100,000 of them. Changing trends in customer engagement have led to many innovative ways to use chatbots. It is causing a revolution […]

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If you’ve ever had anything to do with Customer Experience, you’ve probably heard of Shep Hyken. Being an absolute genius, everybody wants an interview with Shep Hyken or even a speech from him on Customer Experience. The man’s pretty much a magician when it comes to making customers happy (maybe because he actually was a […]

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Chatbots are being accepted and used in a number of industries and spheres. They’ve even started gaining acceptance in the educational sector. Today, we’re starting to see chatbots perform a number of functions in educational institutions. Lets explore the uses of chatbots for education. How Students Can Access Information With Chatbots From business to education, […]

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A combination of adaptability and genuine care for customers’ woes is the key to customer service during a crisis, especially one like these Lockdowns triggered by the novel coronavirus As Charles Darwin says, “it is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Not […]

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The major role that chatbots play in many businesses where it is used is in relating to the customer. In fact, businesses see them as tools for optimizing customer care services and improving the quality of customer relations. Bot-builders preprogramme the bots with responses to common questions that customers ask when they converse with customer […]

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Small businesses are undoubtedly taking the hardest hit during the coronavirus pandemic. Larger organizations may have the capacity to take a loss and keep going, but not all small businesses are able to do that. The fixed expenses they have to incur may overwhelm them if their revenues are significantly reduced. Small business survival is […]

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You’re anxious. We know. These are difficult times. And the fact that there’s way too much information doesn’t help our anxiety either. Everyone’s talking about the novel Coronavirus and COVID-19. And honestly, that’s making it a bit hard to differentiate the valuable information from the bits that are just pure noise. We decided that we […]

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Covid-19 is wreaking havoc on businesses, especially small businesses. With the shutdowns and quarantines, we see demands falling. Covid-19’s impact on business is immense. Covid-19’s Impact on Small Businesses Small businesses are taking a huge hit. With people afraid to leave their homes, local businesses are facing a lot of issues. Larger companies may have […]

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In these uncertain times, Business As Usual is certainly not an option. Organizations need to ensure that their employees stay safe. But they also need to try and get some basic work done, for the sake of their customers and their employees. Businesses around the world need to be taking coronavirus precautions.Here’re a few steps […]

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Instead of getting your head stuck in the clouds, consider incorporating on-premise software into your platform.  On-premise software means that data is available on site, within your premises, as opposed to hosting it on a server, or on a data cloud. The company downloads the data behind its firewall. So, what are the features of […]

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