Blogs

Who is the first person you think of when you are in trouble? Probably a friend or a family member. So, when it comes to seeking business solutions whom would you want to trust – An executive who is taught to learn a script and follow it no matter what, or a conversational chatbot that […]

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Hospitality brings an interesting question for you as a customer. Every time you go on a vacation, is it the same experience at different restaurants and hotels? Are you completely satisfied and think that the hospitality industry gives you a smooth, hassle-free solution? If your answer is no then this article will come to you […]

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Over 2.7 billion users across the world own a smartphone. In both developed and developing countries, the ownership is upwards of 90% of the population. With increasing smartphones, there is also a tremendous surge in usage of mobile apps. Mobile Apps are native to the smartphone, have superior user experience and demonstrate higher engagement rates […]

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We are building smarter chatbots that are getting better at what they do day-after-day. More like, they are replacing the A in artificial intelligence with an H, which stands for Human. Of course, it doesn’t mean that we’re completely replacing the human brain to build smarter bots because in the end, humans tell the machine […]

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Human intervention is no longer a desirable mode of support now that chatbots have taken up a satisfactory space in the realms of Artificial Intelligence and Machine Learning. Chatbots are now used in almost every field, on every scale. Needless to say, they may soon be that indispensable pandora box that all types of enterprises […]

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The chatbot market is all set to cross $1 billion in the next 6 years. The Compound Annual Growth Rate of the global chatbot market is predicted to be a staggering 31%, which really isn’t hard to believe. That’s because companies from all across the world are making use of artificial intelligence and other technologies […]

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Before we discuss chatbot marketing technology, here’s something you would like to think about. Remember the time back in 2004, Zuckerberg’s Facebook reign took the world by storm? 6 years later, Facebook lost its thunder to Instagram but quickly took the photo-sharing networking site under its wings within 2 years. Parallelly, we saw the rise […]

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Chatbots have become a very popular medium To ask questions, access data and share information using Natural Language we now have chatbots. Most of us have had experiences with chatbots in our daily lives to perform simple tasks quickly and in our own convenient time. However, adoption of chatbots to access data within an enterprise, […]

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Welcome to the very first Mic Drop of 2019! The Engati team has already devised the roadmap for the new year to launch new features on the platform. The first one that we have introduced is the Voice Conversations feature with Engati. Introducing the Voice Conversations feature It is the feature that allows a customer […]

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Customer success is one of the most important functions of an organization. Keeping customers satisfied and engaged with your product is a necessity but also a challenge in itself. If done right, it can be highly rewarding and a distinguishing aspect of your offering. In this age of instant gratification one just can’t afford to […]

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