Welcome to the very first Mic Drop of 2019! The Engati team has already devised the roadmap for the new year to launch new features on the platform. The first one that we have introduced is the Voice Conversations feature with Engati. Introducing the Voice Conversations feature It is the feature that allows a customer […]
Customer success is one of the most important functions of an organization. Keeping customers satisfied and engaged with your product is a necessity but also a challenge in itself. If done right, it can be highly rewarding and a distinguishing aspect of your offering. In this age of instant gratification one just can’t afford to […]
Why We Prefer Chatbots Over Travel Agents Going on a vacation is the favourite getaway for most of us. Applying for leaves and holding our breath to get them approved. It is enough to prove how desperately we need a break at times. In fact, the latest advancements in technology has given us much more […]
Bots, as we know them, have gathered a lot of attention in the recent past. A few days ago, a family member walked up to me and enquired about my career. I politely told him that I was working on building a bot platform called Engati which allows an individual to build chat bots in […]
Talking about consumer application of AI, chatbots are expected to lead in the next 5 years. Or maybe even less than that. Companies like IBM, Gartner, Microsoft, etc., are actively discussing chatbots. IBM is focusing on features like Conversation Service, which is built on a neural network and it understands the language as well as […]
Let’s face it. Data is scattered all over the place in silos in an enterprise. Starting from email server, intranet, countless documents, reports, presentations, charts/graphs in various document repositories, ERP, internal systems, e.g. HRIS, databases, source code control system, release repositories, wikis, ticketing system etc., we can keep going and find how data is distributed […]
Social media is a great platform for publishing your job ads and looking for potential employees. This is due to the fact that billions of people use social media every day and the audience is enormous. Your only job is to create a recruitment strategy and find ways to manage it successfully. That includes boosting […]
Engati has recently launched Contextual Conversation to enhance the way users talk to the chatbot. Here’s what the context feature is all about, why we have launched it and how it’s going to benefit the user. What is context? Context allows the user to have an informal conversation with the chatbot using pronouns. The […]
The very purpose of building chatbots for business & incorporating chatbot features is to make them chatty and communicative for customers. Involved customers implies higher retention, which further means business growth. Let’s look at some statistics: 65% of a company’s business is said to come from its existing customers Acquiring a new customer is 5 […]
An immigrant shop-owner in the U.S. couldn’t control his happiness when an American citizen visited his shop and spoke to him in his native language. He said that it felt like “his native country came all this way to say hi!”. Something as small as this incident supports you to enough to feel connected. There […]