Most of us working class people have used chatbots at least once in our lives. When I first heard of chatbots, embarrassed of living under a rock, not knowing what exactly this technology is (though I’d use it on a daily basis), I quickly turned to my intellect saviour “The Wikipedia”. Wikipedia is the new […]
Chatbots, or virtual assistants, are better than humans when it comes to picking up new languages. They can converse in dozens of languages, so users can come from anywhere and say anything. Take Duolingo’s chatbots, for example. They can speak French, Spanish, and German and have a native-like fluency. Natural-language chatbots are essential tools for […]
Before we get into discussing the Chatbot challenges, let’s start with understanding what Chatbots are and what could be the potential chatbot challenges while making one for yourself. We must have heard of and even used Chatbots in recent times. But for those who don’t know what Chatbots are, here’s a little insight. Basically, Chatbots […]
Some people might not even notice the difference. With time, Chatbot interactions have become so much better. So, how does one interact with a chatbot without even knowing about it? That’s when we realised that live chat integration might be better than you think. Remember the time when you would find an actual, living, breathing […]
Our future, to the most part, is unpredictable. But, technology trends surely help us to predict the future of technology. The means one might use to interact with the technology of the future are exciting and endless. Chatbots are one such means and a rather trending one at that. So, it begs the question, are […]
In this blog, I thought of introducing and talking about the chatbot ecosystem that has been forming slowly. So, what exactly are we going to talk about? Let’s go from the basics. Over the years, chatbots have come to the limelight as Artificial intelligence(AI) market has thrived. Looking back, we find that the customer service […]
Are chatbots adding any real value to businesses? If you were to ask this question to a business person a decade ago, you would have witnessed a look of surprise and confusion. But today, ask anyone about their experience with a well-built professional chatbot and you’ll see a smile travel from one side of […]
The digital market is very user-centric, there is no doubt about that. We at Engati, strive to bring our users the best features and great user experience every chance we can. So, towards the end of the second quarter of 2019, the Engati platform received upgrades contributing to our efforts in bringing our users the […]
In this part of our blog, lets see how chatbot metrics, which you choose for your chatbot, influence conversational analytics. If you are feeling lost about the relevance of metrics and conversational analytics for chatbots, you can find Part 1 of this blog here. Reading our blog on crafting conversational UI will weed out any […]
Introduction Today, we decided to write about metrics for chatbot and its importance in conversational analytics. As we were going through our previous blog about crafting conversational UI for chatbots, we noticed that we had only touched upon the metrics. If you haven’t had a chance to read our previous blog you can find it […]
