Bot Essentials

In a digital world, speed is King. Your customers expect to find things immediately, from overnight shipping to instant access to your product or service. In fact, an immediate response or a quick action is something that they generally get in most places. And even when we say that prompt customer response is what keeps […]

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Artificial intelligence is profoundly reshaping the customer support scene. From mechanized messages to the visual pursuit, AI enables organizations to interact with their clients through various touchpoints and improve their experience. So, a customer support chatbot and other automation tools help businesses boost customer experience and achieve faster growth. That’s the reason why at Engati, […]

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It’s 2020, the start of a new decade brings upon a multitude of changes in the way our daily lives function. One major aspect that has been evolving at a rapid pace, and which seems to be on the brink of the horizon is the way we communicate with each other. Be it B2B, B2C […]

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We’re living in a world of constant digital transformations. According to Professor Klaus Schwab, the fourth industrial revolution has arrived, driven by things like mobile supercomputing, and artificial intelligence. Indeed, we can see evidence of AI in almost every environment, from our interactions with virtual assistants to our conversations with the Engati chatbot. Chatbots are […]

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It’s nearly 2020, and chatbots have developed to reach almost every aspect of our society now. We’re chatting and communicating with them right from Facebook Messenger, Skype to mobile. Some are helping us plan our trips while others are cracking jokes and puns. So when it comes to real estate chatbots, they’re not behind. They […]

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2019 began with a Dentsu Aegis report highlighting three V’s that will drive for the indefinite future digital content growth–Voice, Vernacular and Video. Multilingual chatbots can be a tremendous asset for any organization, i.e. a bot that can converse with users in multiple languages. This is particularly true in a country like India, that is […]

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We always knew that the millennial era would bring in a lot of digitalization, including in the education industry. However, what we might not have foreseen was the extent to which technology would define how modern schools and universities work. In specific, a college inquiry chatbot could generate ripples in the higher education sector, changing […]

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New year, new Chatbot trends! With chatbot trends and market outlook on the rise, it is very crucial for businesses to adopt the way they engage with customers. The new year is seen as the beginning of new opportunities. This also implies more potential for newer technologies, advancements within the existing technology tools and growth […]

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Along with the world, digital communication is also constantly changing. In fact, things are moving at a rapid pace when it comes to online marketing and new trends are formed overnight.New marketing strategies are needed at the time that can create similar levels of interaction. One of these new solutions is the chatbot. The world […]

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