Chatbots

As you grow globally, more and more customers expect to interact with your business in the languages and dialects of their choice. This is especially the case when it comes to interacting with a chatbot, if you integrate with your website or other channels. In fact, communicating with customers in their preferred language is an […]

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Before we know more about how to build a bot, here’s a fun fact. Even though chatbots have been around since 1966, they still are relatively new to the world of automation. We use chatbots almost everyday, but I reckon half of them even realise that they’re making use of this technology. Making people aware […]

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So there was a time when I wanted to build a bot for my e-commerce website. The business was new and so was the idea of building a chatbot for it. I quickly got onto the several chatbot building platforms out there but none of them instructed me on how exactly I could build a […]

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Great customer experience stands at the base of boosted sales and profitability. Considering how much competition exists in the world of e-commerce, managing to maintain conversion rates up and sales flowing can seem difficult. Targeting an improvement in the customer service department has become a priority for e-commerce businesses. Let’s look at this from a […]

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Whether you plan to integrate chatbot AI into your business in the future or are already heavily invested in the technology, the current chatbot-boom era’s effect on the global market cannot be overstated. According to Chatbots Life, 85% of online customer interactions will be handled via chatbots by 2020 with 50% of entrepreneurs planning to […]

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Over time, the human race has advanced in terms of life patterns and culture. There has been a progressive series of methods and procedures of doing things, embellished in new ideas and innovation. The whole process runs towards getting different and more sustainable results. In the world of marketing, for example, researchers have come up […]

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Introduction There are about a million bots out there for every business type. What can make your chatbot set apart from the rest? Read this chatbot development cheat sheet that everyone uses to make their exceptional to reap maximum benefits of chatbots.  Ordinary bots often fall out in the market because there are literally so […]

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Introduction  When I first started reading about chatbots, I was swoon away with its functionalities, applications and use cases. I wanted to try this magic-making robot in my father’s food chain business to help him automate several customer queries that come in every other minute, but I didn’t quite understand how.  I read up enough […]

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BERT stands for Bidirectional Encoder Representations from Transformers. Before we get to it, first let’s understand what is sentiment analysis and why it is important in chatbot development. Why is Sentiment Analysis crucial for Chatbots? Chatbots have become an integral part of businesses to improve customer experience. The current focus in Industry is to build […]

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Just a few years ago, having conversations with machines were only a part of our favourite sci-fi movie series. Today, that is transforming into reality. With Natural Language Processing and Machine Learning algorithms, we are getting close to a point where it will be hard to tell if we’re talking to a robot or a […]

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