Infographics

Chatbots will rise quickly to complement the media and service landscape by creating new media opportunities, occasions, and forms of consumption and interaction. Thanks to their immediate, personal, and intimate nature, they’ll serve the sporadic but proliferating, intent-driven roles of micro-moments very well. Roles of a chatbot Now that chatbots have become so widespread, why […]

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Year after year, we analyse the global chatbot statistics. This time for the year 2018, we have observed some new, interesting data points. A customer visits your website at an odd hour and types in a query. Chances are, businesses will not answer the query immediately. A chatbot can help get rid of this concern. […]

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Artificial Intelligence or AI has solidified itself as a primary force to assist humans in different scenarios. It supplies the intelligence necessary to make better decisions in solving issues. Customer service is an area where most companies lack. It sounds easy but it is a problem for many organisations. With the coming of changes in […]

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Artificial Intelligence and Machine Learning Te two are used in many different industries. There are so many facts that we know about them and chatbots remain one of the most popular use cases for AI/ML. Why? They combine the far-fetched technologies into a use-case that is people-centric and humanising. Look at our infographic to learn […]

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If you run an online store and want to expand and deepen your customer touch-points, come to see what Engati can do for you. End-to-end support for e-commerce From sales and promotion pushes, to catalog search, personalisation, product ordering, payments, order tracking and fulfilment to post-sales support and returns – all from a customer’s smartphone […]

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Chatbots have the potential to revolutionise healthcare. An intelligent chatbot can substantially reduce the process and improve the accuracy of symptoms collection and ailment identification, preventive care, post-recovery care and feedback procedures. It’s been a while we have been talking about effects of automation and redundancies in healthcare. Chatbots, by its very nature, will drive […]

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Bots here, bots there, bots everywhere! “At its core, Banking is not simply about profits but about personal relationships.”– Felix Rohatyn Banking chatbots are a relief Chatbots allow us to ask the difficult questions and get answers for those questions that traditionally required a trip to the bank or a long wait from a customer […]

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Ever wondered how you can serve your customer anytime and anywhere they wish and that too without investing your time? How to keep them engaged even if you are around? Why are chatbots so popular these days for a customer? Do you really chatbots for your business to retain customers? If your business revolves around […]

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