chatbot technology

Before we get into discussing the Chatbot challenges, let’s start with understanding what Chatbots are and what could be the potential chatbot challenges while making one for yourself. We must have heard of and even used Chatbots in recent times. But for those who don’t know what Chatbots are, here’s a little insight. Basically, Chatbots […]

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Some people might not even notice the difference. With time, Chatbot interactions have become so much better. So, how does one interact with a chatbot without even knowing about it? That’s when we realised that live chat integration might be better than you think. Remember the time when you would find an actual, living, breathing […]

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In this blog, I thought of introducing and talking about the chatbot ecosystem that has been forming slowly. So, what exactly are we going to talk about? Let’s go from the basics. Over the years, chatbots have come to the limelight as Artificial intelligence(AI) market has thrived. Looking back, we find that the customer service […]

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Guide to surviving automation, something we must discuss before it’s too late. In our last blog, Automation using Robots, we discussed the ways in which you can positively embrace Automation. But, embracing it and accepting are two entirely different things. While the last blog deals with reasoning for accepting it, embracing and surviving automation will […]

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UI – It’s something we have all heard about. We know how important it is for businesses. So then, what is a Conversational UI? How is it going to define the future of chatbots? We will discuss these topics below. But, to start with, do you know what a chatbot is? Have you ever used […]

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Chatbots are getting smarter with emotional intelligence. Not only are we using bots to chat with customers but we are also catering to the demand of the age with voice-chatbots. We are training chatbots to understand intent, context, data, and gradually we’ll see them evolve as emotionally intelligent chatbots. Why emotional intelligence matters for businesses? […]

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Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2019 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps […]

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“One good conversation can shift the direction of change forever.” – Linda Lambert Professor Emeritus, California State University Author The battle of conversation between human and bot If ever there is a battle between chatbots and human agents in the field of customer support, who do you think would win? Before this ‘conversation’ goes in […]

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Intent and context conceptualisation – Is it what makes us stand out as intelligent, sentient beings? What is it that you cannot compute using numbers or equations? That thing which earns you the highest points on a cognitive index? It is the ability to comprehend context, and ask the right questions to drive meaning, even […]

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From what I remember, we as school students spent hours inside a box-shaped classroom in front of a 2-dimensional blackboard. An equally bored teacher coexisting to babysit us with whatever knowledge he or she possessed. Of course, we have memories with some life inspiring mentors, seniors, classmates, friends, classroom fights and events, but what’s next? […]

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