We are barrelling towards a future of automation. Nowadays, we have a chatbot everywhere possible, AI in our pockets and ‘smart’ homes. The world is turning to automation, and so are the people and the industries.
As we know, chatbots come in with a ton of use-cases, covering most sectors of the industries today. And in the recent years, chatbots in insurance has been gaining quite the popularity.
“But a chatbot for insurance. Really?”
To answer questions on complex policies, handle claims, premium reminders, payments and to make sales, service and support much more effective in insurance? How about even downloading insurance policy documents or querying riders? Indeed, you can you can automate these tasks and use chatbots to help your customers select the right insurance and much more!
Currently, a wide variety of chatbots exists across industries, functions, and domains. A bot simplifies complex and time-consuming tasks, without the intervention of humans. There are a lot of generic bots that have a great design but their bot design is still evolving. However, domain-specific bots or good industry bots are few and far between.
A 24×7 intelligent chatbot!
A very exciting prospect in providing a new-age sales, service and customer support channel for you. The leverage of NLP technologies provides for new interaction channels that are not possible in traditional web or mobile apps. Additionally, chatbots help shorten the bridge from thought to action by providing a conversational and a pinpoint way to cater to customer requests and inquiries.
How can insurance chatbots possibly help?
Chatbots can assist with on-boarding complaints from consumers and fraudulent claims. This is achieved by simplifying inquiries into work, auto and travel policies. We help to avoid idleness as they can evaluate the customer’s collected data quickly in order to figure out the risk associated with their profile.
Besides all this, chatbots handle a number of other functions as well in the insurance industry. For example:
Drive Higher Sales
Chatbots optimize the response to user queries and reduce time to action, thereby reducing drop-offs. The click and point nature of mobile apps and web reduce down to users asking pinpoint questions of their needs thereby increasing the efficiency of information retrieval and quicker decisions.
Bots can also suggest policies and products based on a query-based path because it’s important to capture customer needs.
A lot of insurers lose the leads that visit their websites and social media sites. Bots have the capability of capturing surrogate identifying information. For instance, name, emails and points of interest from prospects that can act as lead generators.
Any complex policy or product can be explained to the end-users, by the most natural way to seek and absorb information, that by asking someone questions. It’s like having a consistent, intelligent call centre because there’s someone always there to assist you.
Bots are capable of receiving queries and responding to claim processing and status reporting. Moreover, chatbots can help customers upload pictures and documents supporting the claim to make claims processing seamless.
Customers can be sent alerts on renewals; policy lapses; notifications on due dates, and a lot more status information in an insurance sale or support cycle.
Policy Riders and Inquiry
Customers don’t have to read lengthy policy documents anymore. So, they can enquire about their specific policy type and riders by asking questions.
At Engati we work with some of the largest insurers on the planet to create an exciting channel for their customers. Therefore, a number of them trust us with their business because we help them create a great customer experience. Moreover, it’s the best way to go about it.
Hence, there is a lot to know and discover about chatbots.