In a digital world, speed is King. Your customers expect to find things immediately, from overnight shipping to instant access to your product or service. In fact, an immediate response or a quick action is something that they generally get in most places. And even when we say that prompt customer response is what keeps […]
Tag: AI
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How Digital Transformation Helps to Deliver Better Customer Experiences
Marketing in different industries is now experiencing huge digital transformation because organizations leverage customer-focused technologies to deliver quality content to the right audience and at the right time. Big brands and marketers are focusing on people, tools, and processes necessary to incorporate technology across businesses leading to a digital maturity impact. Now, that helps in […]
Artificial Intelligence, for good reason, is getting a lot of attention in marketing circles. It is transforming marketing at every phase. In fact, a huge percentage of B2B marketers are in the early stages of learning about the state of AI in marketing technology. They may not be very confident about it at this stage […]
Customer engagement is one of the most prominent and useful use-cases of a chatbot. It gives customers 24/7 access to support. It can easily and competently answer simple, repetitive questions. In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback and getting a sense of how happy and satisfied […]
We’re living in a world of constant digital transformations. According to Professor Klaus Schwab, the fourth industrial revolution has arrived, driven by things like mobile supercomputing, and artificial intelligence. Indeed, we can see evidence of AI in almost every environment, from our interactions with virtual assistants to our conversations with the Engati chatbot. Chatbots are […]
It’s nearly 2020, and chatbots have developed to reach almost every aspect of our society now. We’re chatting and communicating with them right from Facebook Messenger, Skype to mobile. Some are helping us plan our trips while others are cracking jokes and puns. So when it comes to real estate chatbots, they’re not behind. They […]
2019 began with a Dentsu Aegis report highlighting three V’s that will drive for the indefinite future digital content growth–Voice, Vernacular and Video. Multilingual chatbots can be a tremendous asset for any organization, i.e. a bot that can converse with users in multiple languages. This is particularly true in a country like India, that is […]
Along with the world, digital communication is also constantly changing. In fact, things are moving at a rapid pace when it comes to online marketing and new trends are formed overnight.New marketing strategies are needed at the time that can create similar levels of interaction. One of these new solutions is the chatbot. The world […]
Ever wondered where do the vivid varieties of chatbots come from? One’s helping you with sales and marketing, while the other’s giving you life advice at 2 am! Who are making these bots? Where can you get one? Why do businesses use different bots? Pretty sure, you’re baffled with these questions. But worry not, we’ll […]
“A brand is defined by the customer’s experience. The experience is delivered by the employees.”- Shep Hyken. Customer experience (CX) is the interaction between a brand and a customer, and the value addition the customer takes away from that interaction. Gartner proved that customer experience is the real game-changer for brands. In fact, 81% of […]