AI

Chatbots are a designed tool powered by the rules of artificial intelligence. They act as a stimulator of human conversation for the purpose of automating business processes. As their popularity grows, the fierce competition among chatbot building platforms grows too. So, what sets Engati apart? Let’s read more about the platform.  What is Engati?  Engati […]

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“A brand is defined by the customer’s experience. The experience is delivered by the employees.”- Shep Hyken.  Customer experience (CX) is the interaction between a brand and a customer, and the value addition the customer takes away from that interaction. Gartner proved that customer experience is the real game-changer for brands. In fact, 81% of […]

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Open any website right now, you’ll see a pop-up on your screen initiating a conversation with you. We find ourselves stuck amongst many chatbot conversations, with or without knowledge, for different reasons and on various channels.  Hence, most business owners have already recognised contemporary chatbot obsession and incorporated them into their business. People are fond […]

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If you want to start an online business, the smartest thing you can do is to integrate a medium where all your customers can contact you. Effective communication with customers can forge success in the digital world. And here’s an AI tool that has caught the market’s attention for a while- chatbots!  The growing popularity […]

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Technology is evolving much faster than ever, and with the rise of Artificial Intelligence, Machine Learning and the Internet of Things, one can only expect it to progress even faster. AI, in particular, seems to be the hot buzz for quite some time now, as it seems to revolutionize industry after industry.  When it comes […]

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As you grow globally, more and more customers expect to interact with your business in the languages and dialects of their choice. This is especially the case when it comes to interacting with a chatbot, if you integrate with your website or other channels. In fact, communicating with customers in their preferred language is an […]

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Over time, the human race has advanced in terms of life patterns and culture. There has been a progressive series of methods and procedures of doing things, embellished in new ideas and innovation. The whole process runs towards getting different and more sustainable results. In the world of marketing, for example, researchers have come up […]

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Just a few years ago, having conversations with machines were only a part of our favourite sci-fi movie series. Today, that is transforming into reality. With Natural Language Processing and Machine Learning algorithms, we are getting close to a point where it will be hard to tell if we’re talking to a robot or a […]

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Digitisation is everywhere. It seems to have a great impact in almost all aspects of our lives. From banking to the way people communicate with each other. Another field that has not escaped digitisation is education, aka EdTech. With more and more startups aiming to change the way people teach and learn. During the next […]

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Today, the chances are high that most websites you visit, will have a chatbot integrated on its UX. Although it didn’t come easy, the chatbot technology has taken considerable time and effort to penetrate its existence into diverse industries such as healthcare, education, automobile, hospitality, etc. In fact, the sales and marketing departments of various […]

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