AI

Over time, the human race has advanced in terms of life patterns and culture. There has been a progressive series of methods and procedures of doing things, embellished in new ideas and innovation. The whole process runs towards getting different and more sustainable results. In the world of marketing, for example, researchers have come up […]

Continue Reading

Just a few years ago, having conversations with machines were only a part of our favourite sci-fi movie series. Today, that is transforming into reality. With Natural Language Processing and Machine Learning algorithms, we are getting close to a point where it will be hard to tell if we’re talking to a robot or a […]

Continue Reading

Digitisation is everywhere. It seems to have a great impact in almost all aspects of our lives. From banking to the way people communicate with each other. Another field that has not escaped digitisation is education, aka EdTech. With more and more startups aiming to change the way people teach and learn. During the next […]

Continue Reading

Hospitality brings an interesting question for you as a customer. Every time you go on a vacation, is it the same experience at different restaurants and hotels? Are you completely satisfied and think that the hospitality industry gives you a smooth, hassle-free solution? If your answer is no then this article will come to you […]

Continue Reading

Artificial intelligence is a concept that just about everyone is familiar with from various science fiction stories. What fewer people are aware of is that AI systems are extensively being used in fields as diverse as finance, healthcare, military, and lately, even digital marketing. Specialised AI systems are automating workflows, analyse data, and predict outcomes. […]

Continue Reading

Engati is here to make sure that language is never a barrier between you and your customers. Engage with your audience in the preferred language of their choice. Engati has been used to build such bots across 16 industry and functional domains. 20+ International Bots We currently have bots deployed in languages like Indonesian Bahasa, […]

Continue Reading

You’ve got a new chatbot for your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year as a new feature, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots […]

Continue Reading

Year after year, we analyse the global chatbot statistics. This time for the year 2018, we have observed some new, interesting data points. A customer visits your website at an odd hour and types in a query. Chances are, businesses will not answer the query immediately. A chatbot can help get rid of this concern. […]

Continue Reading

Artificial Intelligence or AI has solidified itself as a primary force to assist humans in different scenarios. It supplies the intelligence necessary to make better decisions in solving issues. Customer service is an area where most companies lack. It sounds easy but it is a problem for many organisations. With the coming of changes in […]

Continue Reading

The world is changing rapidly. Automation is in. Online travel bookings have eaten into the business of more traditional travel agencies. How do travel agencies get a leg up? Many businesses have spent most of their crucial time thinking about this. Personalisation is the key The online websites provide cookie cutter efficiency driven options lacking […]

Continue Reading