AI

Year after year, we analyse the global chatbot statistics. This time for the year 2018, we have observed some new, interesting data points. A customer visits your website at an odd hour and types in a query. Chances are, businesses will not answer the query immediately. A chatbot can help get rid of this concern. […]

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Artificial Intelligence or AI has solidified itself as a primary force to assist humans in different scenarios. It supplies the intelligence necessary to make better decisions in solving issues. Customer service is an area where most companies lack. It sounds easy but it is a problem for many organisations. With the coming of changes in […]

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The world is changing rapidly. Automation is in. Online travel bookings have eaten into the business of more traditional travel agencies. How do travel agencies get a leg up? Many businesses have spent most of their crucial time thinking about this. Personalisation is the key The online websites provide cookie cutter efficiency driven options lacking […]

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The recruitment industry is ready for automation. There won’t be any candidates who are anxiously waiting for a response after applying for a job. There won’t be any resumes collecting dirt on your desks. In fact, there won’t be a need to constantly follow up with employees to submit their documents. Basically, you won’t have […]

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The direction of technology for the next 15 years is going to be determined by the current generation of millennials. As the first generation to truly grow up with the Internet, there is an ingrained understanding of how technology will help solve problems that were previously considered unsolvable. There is no concept of learning through […]

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IQ, Intelligence Quotient, assesses the level of intelligence of a human. Shouldn’t we assess the intelligence of a chatbot by using a similar quotient? What should we measure in a chatbot to access its intelligence? Chatbots would truly develop intelligence comparable to humans and we would assess them using a Conversational Quotient (CQ). While there […]

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In part 1, we discussed the importance of chatbots in the enterprise and what it takes to make chatbots enterprise ready. We will continue the discussion in this blog. Customisations for enterprise Human – Machine interaction has never been easy. Humans want to interact with machines in the same way they interact with other humans […]

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Enterprises are slowly waking up to chatbots and hence, enterprise chatbots are coming in the big picture. Chatbots are going to be crucial tomorrow for engaging various constituencies, candidates and hires, employees, vendors and consultants. Chatbots are here to stay Initial applications in the consumer space from Apple, Microsoft, Amazon and google are going too mainstream. If […]

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Chatbots are the talk of the town these day. Technology has advanced so much that chatbots will be able to take any kind of task in future, anything that can be done by a human. In the world of automation, robots take over ! Think about it, if you ever wished you for your own […]

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The world of e-commerce and mobile commerce that so rapidly and exponentially expanded within a short span of time is slowly evolving into what is known as Conversational Commerce. Before we understand more about Conversational Commerce, let us first know what a chatbot is. A chatbot is a program that is capable of mimicking human […]

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