automation

The travel and tourism industry has seen significant growth in the past few years. There has been a hike of over 7.6 trillion U.S. dollars in 2016. A number of countries, like France and the United States, have been working towards expanding their tourism.  Tourism can induce the local government to improve the infrastructure, giving […]

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With our constant search for easier means of getting things done, automation is turning out to be a growing necessity for many online businesses. With interactive voice recording (IVR) for calls and auto responses for emails, there is now the chatbot for instant messages. But more than just automatically responding to instant messages, there is […]

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Open any website right now, you’ll see a pop-up on your screen initiating a conversation with you. We find ourselves stuck amongst many chatbot conversations, with or without knowledge, for different reasons and on various channels.  Hence, most business owners have already recognised contemporary chatbot obsession and incorporated them into their business. People are fond […]

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BERT stands for Bidirectional Encoder Representations from Transformers. Before we get to it, first let’s understand what is sentiment analysis and why it is important in chatbot development. Why is Sentiment Analysis crucial for Chatbots? Chatbots have become an integral part of businesses to improve customer experience. The current focus in Industry is to build […]

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Automation using robots has become a matter of concern for many in the working class. Many people have started wondering if we are creating reinforcements or replacements for labour. In one form or another, we have all heard of the impending robot apocalypse. Since the first edition of ‘The Terminator’ rolled out, many people have […]

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Customer success is one of the most important functions of an organization. Keeping customers satisfied and engaged with your product is a necessity but also a challenge in itself. If done right, it can be highly rewarding and a distinguishing aspect of your offering. In this age of instant gratification one just can’t afford to […]

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