Bots

As you grow globally, more and more customers expect to interact with your business in the languages and dialects of their choice. This is especially the case when it comes to interacting with a chatbot, if you integrate with your website or other channels. In fact, communicating with customers in their preferred language is an […]

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Great customer experience stands at the base of boosted sales and profitability. Considering how much competition exists in the world of e-commerce, managing to maintain conversion rates up and sales flowing can seem difficult. Targeting an improvement in the customer service department has become a priority for e-commerce businesses. Let’s look at this from a […]

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Whether you plan to integrate chatbot AI into your business in the future or are already heavily invested in the technology, the current chatbot-boom era’s effect on the global market cannot be overstated. According to Chatbots Life, 85% of online customer interactions will be handled via chatbots by 2020 with 50% of entrepreneurs planning to […]

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BERT stands for Bidirectional Encoder Representations from Transformers. Before we get to it, first let’s understand what is sentiment analysis and why it is important in chatbot development. Why is Sentiment Analysis crucial for Chatbots? Chatbots have become an integral part of businesses to improve customer experience. The current focus in Industry is to build […]

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Chatbots, or virtual assistants, are better than humans when it comes to picking up new languages. They can converse in dozens of languages, so users can come from anywhere and say anything. Take Duolingo’s chatbots, for example. They can speak French, Spanish, and German and have a native-like fluency. Natural-language chatbots are essential tools for […]

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Crafting conversational UI for your chatbot is an important step. Having understood the basics about Conversational UI in our previous post, let us now move on to understanding the steps to be considered while crafting Conversational UIs. With the speed at which our current technology is developing, it won’t be long before we start conversing […]

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Introduction Chatbots are gaining fast traction in healthcare for their efficient and cost-effective disposition. Healthcare providers are able to reach out to a much larger patient-base. Patients, on the other hand, are better able to connect with healthcare providers through their smartphones and computers. Moreover, access to healthcare is becoming more and more copious as […]

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Hospitality brings an interesting question for you as a customer. Every time you go on a vacation, is it the same experience at different restaurants and hotels? Are you completely satisfied and think that the hospitality industry gives you a smooth, hassle-free solution? If your answer is no then this article will come to you […]

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24th October 2015 – The first time I received a bank statement for my salary account. Not so surprisingly, I had no idea for what reasons. Calling one of the bank executives was a good option but I settled doing otherwise. However, a month later I realised that I had spent 90% of my salary. […]

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The direction of technology for the next 15 years is going to be determined by the current generation of millennials. As the first generation to truly grow up with the Internet, there is an ingrained understanding of how technology will help solve problems that were previously considered unsolvable. There is no concept of learning through […]

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