business chatbot

Chatbots have gradually become an indispensable component of the modern business ecosystem, and good writing is absolutely imperative in a well-designed conversational interface. Communicating in dialogues is a much more accessible and straightforward way of delivering information to a customer because they receive exclusively useful and meaningful information that they’ve inquired for, and creating positive […]

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The automotive industry is booming and it looks like technology has to work its way up to cope with the increasing demand. Businesses are engaging their customers through chat and messenger apps every time the latter has to make purchases. With the increasing demand we expect more advances in artificial intelligence to provide a real […]

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Chatbots are getting smarter with emotional intelligence. Not only are we using bots to chat with customers but we are also catering to the demand of the age with voice-chatbots. We are training chatbots to understand intent, context, data, and gradually we’ll see them evolve as emotionally intelligent chatbots. Why emotional intelligence matters for businesses? […]

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They say you must train to stay relevant. Still, business leaders deal with complex competitive concerns only in the short run. Currently, some are chasing short-term gains to meet their targets for the next quarter. The process will continue till 2019 ends because they want to be on the top. On the other hand, the […]

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Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2019 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps […]

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“One good conversation can shift the direction of change forever.” – Linda Lambert Professor Emeritus, California State University Author The battle of conversation between human and bot If ever there is a battle between chatbots and human agents in the field of customer support, who do you think would win? Before this ‘conversation’ goes in […]

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The sales funnel of your business defines the process through which every potential customer has to live through while making a buying decision. While a major chunk of this process still remains traditional, the remaining minor part is progressively driven by automation technology. Not to forget, this minor part plays a major role in bringing […]

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Intent and context conceptualisation – Is it what makes us stand out as intelligent, sentient beings? What is it that you cannot compute using numbers or equations? That thing which earns you the highest points on a cognitive index? It is the ability to comprehend context, and ask the right questions to drive meaning, even […]

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Who is the first person you think of when you are in trouble? Probably a friend or a family member. So, when it comes to seeking business solutions whom would you want to trust – An executive who is taught to learn a script and follow it no matter what, or a conversational chatbot that […]

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We are building smarter chatbots that are getting better at what they do day-after-day. More like, they are replacing the A in artificial intelligence with an H, which stands for Human. Of course, it doesn’t mean that we’re completely replacing the human brain to build smarter bots because in the end, humans tell the machine […]

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