business chatbot

Revamped on 4th November, 2019.  Chatbots are to be seen everywhere today, across many variants of businesses and enterprises. But have you ever noticed that no two chatbots are the same? Their purpose, functions, dialogue flow, the tasks they take care of, are all completely different! Why is it so? Because different business types have […]

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Chatbots are being used extensively across many sectors of businesses today. Automation is at its height and is only getting bigger from here.  So with all its popularity and fanfare, we thought of giving you all a little insight on how chatbots help in businesses and what do the insiders have to say about them? […]

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Great customer experience stands at the base of boosted sales and profitability. Considering how much competition exists in the world of e-commerce, managing to maintain conversion rates up and sales flowing can seem difficult. Targeting an improvement in the customer service department has become a priority for e-commerce businesses. Let’s look at this from a […]

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Revamped on 4th November 2019.  UI – It’s something we have all heard about. We know how important it is for businesses. So then, what is a Conversational UI? How is it going to define the future chatbot trends? We will discuss these topics below. But, to start with, do you know what a chatbot […]

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Chatbots have gradually become an indispensable component of the modern business ecosystem, and good writing is absolutely imperative in a well-designed conversational interface. Communicating in dialogues is a much more accessible and straightforward way of delivering information to a customer because they receive exclusively useful and meaningful information that they’ve inquired for, and creating positive […]

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The automotive industry is booming and it looks like technology has to work its way up to cope with the increasing demand. Businesses are engaging their customers through chat and messenger apps every time the latter has to make purchases. With the increasing demand we expect more advances in artificial intelligence to provide a real […]

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Chatbots are getting smarter with emotional intelligence. Not only are we using bots to chat with customers but we are also catering to the demand of the age with voice-chatbots. We are training chatbots to understand intent, context, data, and gradually we’ll see them evolve as emotionally intelligent chatbots. Why emotional intelligence matters for businesses? […]

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They say you must train to stay relevant. Still, business leaders deal with complex competitive concerns only in the short run. Currently, some are chasing short-term gains to meet their targets for the next quarter. The process will continue till 2019 ends because they want to be on the top. On the other hand, the […]

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Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2019 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps […]

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“One good conversation can shift the direction of change forever.” – Linda Lambert Professor Emeritus, California State University Author The battle of conversation between human and bot If ever there is a battle between chatbots and human agents in the field of customer support, who do you think would win? Before this ‘conversation’ goes in […]

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