chatbot platform

“A brand is defined by the customers experience. The experience is delivered by the employees”- Shep Hyken.  Reviews are important for both the company and the customer. For businesses, reviews enable a little insight on their overall performance and gives them a chance to focus on areas of improvement. And for the customers, a review […]

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Chatbots are taking over the market with its omnipresence across various sectors of industries today. Chatbots have single-handedly contributed to lead collection, additional revenue generation and money is saved.  Remember those times when people would talk about how complex chatbots were to build? Why has everyone stopped talking about building chatbots from scratch now? Well, […]

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Some people might not even notice the difference. With time, Chatbot interactions have become so much better. So, how does one interact with a chatbot without even knowing about it? That’s when we realised that live chat integration might be better than you think. Remember the time when you would find an actual, living, breathing […]

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UI – It’s something we have all heard about. We know how important it is for businesses. So then, what is a Conversational UI? How is it going to define the future of chatbots? We will discuss these topics below. But, to start with, do you know what a chatbot is? Have you ever used […]

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We are building smarter chatbots that are getting better at what they do day-after-day. More like, they are replacing the A in artificial intelligence with an H, which stands for Human. Of course, it doesn’t mean that we’re completely replacing the human brain to build smarter bots because in the end, humans tell the machine […]

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Artificial intelligence is a concept that just about everyone is familiar with from various science fiction stories. What fewer people are aware of is that AI systems are extensively being used in fields as diverse as finance, healthcare, military, and lately, even digital marketing. Specialised AI systems are automating workflows, analyse data, and predict outcomes. […]

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You’ve got a new chatbot for your website? What’s next? Globally, 57 per cent of companies either use chatbots already or plan to do so in the coming year as a new feature, according to a report by Forrester Research. “Many fail to use them properly due to common mistakes,” the report cautions. – Chatbots […]

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The world is changing rapidly. Automation is in. Online travel bookings have eaten into the business of more traditional travel agencies. How do travel agencies get a leg up? Many businesses have spent most of their crucial time thinking about this. Personalisation is the key The online websites provide cookie cutter efficiency driven options lacking […]

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