Chatbot

When it comes to chatbot design, every detail matters, and a chatbot icon is not an exception. So if you want to get the most from your chatbot, you should create an icon people can’t help but click. In this article, you will find tips on how to choose the right chatbot icon for your […]

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Chatbots are to be seen everywhere today, across many variants of businesses and enterprises. But have you ever noticed that no two chatbots are the same? Their purpose, functions, dialogue flow, the tasks they take care of, are all completely different! Why is it so? Because different business types have different requirements and needs that […]

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Everything starts with a conversation. Especially in recruitment, communication plays a primary role in the selection and hiring of candidates.  Chatbots are the first point of contact in any business or organization. Chatbots in recruitment has been growing wide in its prominence. What remains a curiosity among the recruiters is, how these chatbots would be […]

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Chatbots are being used extensively across many sectors of businesses today. Automation is at its height and is only getting bigger from here.  So with all its popularity and fanfare, we thought of giving you all a little insight on how chatbots help in businesses and what do the insiders have to say about them? […]

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BERT stands for Bidirectional Encoder Representations from Transformers. Before we get to it, first let’s understand what is sentiment analysis and why it is important in chatbot development. Why is Sentiment Analysis crucial for Chatbots? Chatbots have become an integral part of businesses to improve customer experience. The current focus in Industry is to build […]

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Chatbots, or virtual assistants, are better than humans when it comes to picking up new languages. They can converse in dozens of languages, so users can come from anywhere and say anything. Take Duolingo’s chatbots, for example. They can speak French, Spanish, and German and have a native-like fluency. Natural-language chatbots are essential tools for […]

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In this blog, I thought of introducing and talking about the chatbot ecosystem that has been forming slowly. So, what exactly are we going to talk about? Let’s go from the basics. Over the years, chatbots have come to the limelight as Artificial intelligence(AI) market has thrived. Looking back, we find that the customer service […]

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The digital market is very user-centric, there is no doubt about that. We at Engati, strive to bring our users the best features and great user experience every chance we can. So, towards the end of the second quarter of 2019, the Engati platform received upgrades contributing to our efforts in bringing our users the […]

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In this part of our blog, lets see how chatbot metrics, which you choose for your chatbot, influence conversational analytics. If you are feeling lost about the relevance of metrics and conversational analytics for chatbots, you can find Part 1 of this blog here. Reading our blog on crafting conversational UI will weed out any […]

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Introduction Today, we decided to write about metrics for chatbot and its importance in conversational analytics. As we were going through our previous blog about crafting conversational UI for chatbots, we noticed that we had only touched upon the metrics. If you haven’t had a chance to  read our previous blog you can find it […]

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