chatbots

The E-commerce market has become the need of the hour and is expanding fast. With the rising user demand, it has become essential to maintain the uninterrupted flow of services around the clock. Catching up with the growing needs of buyers is one of the most important trends in the online commerce market. When companies […]

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In a digital world, speed is King. Your customers expect to find things immediately, from overnight shipping to instant access to your product or service. In fact, an immediate response or a quick action is something that they generally get in most places. And even when we say that prompt customer response is what keeps […]

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Artificial Intelligence, for good reason, is getting a lot of attention in marketing circles. It is transforming marketing at every phase. In fact, a huge percentage of B2B marketers are in the early stages of learning about the state of AI in marketing technology. They may not be very confident about it at this stage […]

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Customer engagement is one of the most prominent and useful use-cases of a chatbot. It gives customers 24/7 access to support. It can easily and competently answer simple, repetitive questions. In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback and getting a sense of how happy and satisfied […]

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With the New Year’s Eve fast approaching, we want to bid adieu to 2019 by thanking all our clients at Engati for making this year a big success for us. It sure was an exciting year in which we- Embraced new challenges to provide better user experience and support Took competitive risks and initiatives to […]

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Along with the world, digital communication is also constantly changing. In fact, things are moving at a rapid pace when it comes to online marketing and new trends are formed overnight. New marketing strategies are needed at the time that can create similar levels of interaction. In the last couple of years, a promising contender […]

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We are barrelling towards a future of automation. Nowadays, we have a chatbot everywhere possible, AI in our pockets and ‘smart’ homes. The world is turning to automation, and so are the people and the industries. As we know, chatbots come in with a ton of use-cases, covering most sectors of the industries today. And […]

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“A brand is defined by the customer’s experience. The experience is delivered by the employees.”- Shep Hyken.  Customer experience (CX) is the interaction between a brand and a customer, and the value addition the customer takes away from that interaction. Gartner proved that customer experience is the real game-changer for brands. In fact, 81% of […]

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Chatbot applications in education is an excellent way to transform the way institutions interact with students today. In fact, it is now further easier for students to explore more about their options and things they can do at school.  The increasing use of technology in everyday life is changing the way students learn and absorb […]

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If you want to start an online business, the smartest thing you can do is to integrate a medium where all your customers can contact you. Effective communication with customers can forge success in the digital world. And here’s an AI tool that has caught the market’s attention for a while- chatbots!  The growing popularity […]

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