customer engagement

Customer engagement is one of the most prominent and useful use-cases of a chatbot. It gives customers 24/7 access to support. It can easily and competently answer simple, repetitive questions. In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback and getting a sense of how happy and satisfied […]

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Chatbots are the latest trend in customer engagement and are increasingly becoming reputed as a customer engagement tool. How?  Chatbots are replacing the old fashioned customer engagement techniques by automating tasks and eliminating overtime consumption. Time is important to everyone. And 70% of the fallouts of leads is due to slow responses and slower customer […]

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Enhancing customer experience has always been the finest business practice. If customers are gratified with the brand, they are likely to stick around it. Long-term customer relationships guarantee seamless business growth. To ameliorate customer experience, it is vitally important for businesses to render inimitable customer service. These days, chatbots are deemed as a tool that […]

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