customer experience

“A brand is defined by the customer’s experience. The experience is delivered by the employees.”- Shep Hyken.  Customer experience (CX) is the interaction between a brand and a customer, and the value addition the customer takes away from that interaction. Gartner proved that customer experience is the real game-changer for brands. In fact, 81% of […]

Continue Reading

Enhancing customer experience has always been the finest business practice. If customers are gratified with the brand, they are likely to stick around it. Long-term customer relationships guarantee seamless business growth. To ameliorate customer experience, it is vitally important for businesses to render inimitable customer service. These days, chatbots are deemed as a tool that […]

Continue Reading

Subscribe to Engati

Engati lets you build robust and intelligent chatbots in minutes without any programming. 

Want to learn about AI and its applications around you? 

Subscribe to Engati & get your dose of technology!