Customer Service

Artificial intelligence is profoundly reshaping the customer support scene. From mechanized messages to the visual pursuit, AI enables organizations to interact with their clients through various touchpoints and improve their experience. So, a customer support chatbot and other automation tools help businesses boost customer experience and achieve faster growth. That’s the reason why at Engati, […]

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Customer engagement is one of the most prominent and useful use-cases of a chatbot. It gives customers 24/7 access to support. It can easily and competently answer simple, repetitive questions. In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback and getting a sense of how happy and satisfied […]

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“A brand is defined by the customer’s experience. The experience is delivered by the employees.”- Shep Hyken.  Customer experience (CX) is the interaction between a brand and a customer, and the value addition the customer takes away from that interaction. Gartner proved that customer experience is the real game-changer for brands. In fact, 81% of […]

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Chatbots and AI are drifting pretty quickly from being a new customer service tool to going mainstream. Each day, there are more and more customer service organisations that are turning to the power of AI and chatbots to automate their tasks.  Person-to-person customer services has become old-fashioned. After all, the key to customer loyalty and […]

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Chatbots have gradually become an indispensable component of the modern business ecosystem, and good writing is absolutely imperative in a well-designed conversational interface. Communicating in dialogues is a much more accessible and straightforward way of delivering information to a customer because they receive exclusively useful and meaningful information that they’ve inquired for, and creating positive […]

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Remember the day she said, “It’s not about what you say but how you say it”? When you felt like you’re trapped in some deep trouble that could have easily been evitable had you put in a little more effort to set out more context. In fact, it’s disconcerting to even understand a conversation if […]

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They say you must train to stay relevant. Still, business leaders deal with complex competitive concerns only in the short run. Currently, some are chasing short-term gains to meet their targets for the next quarter. The process will continue till 2019 ends because they want to be on the top. On the other hand, the […]

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The sales funnel of your business defines the process through which every potential customer has to live through while making a buying decision. While a major chunk of this process still remains traditional, the remaining minor part is progressively driven by automation technology. Not to forget, this minor part plays a major role in bringing […]

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Intent and context conceptualisation – Is it what makes us stand out as intelligent, sentient beings? What is it that you cannot compute using numbers or equations? That thing which earns you the highest points on a cognitive index? It is the ability to comprehend context, and ask the right questions to drive meaning, even […]

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Remember the clunky apps from the 80s and 90s? We witnessed an evolution when Microsoft Windows was launched in 1995. People could interact with computers individually. Computing technology was no longer the bastion of large corporates. The power of new age technology was brought to each and every one of us, who could afford it. […]

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