customer success

Chatbots are the latest trend in customer engagement. How?  Chatbots are replacing the old fashioned customer engagement techniques by automating tasks and eliminating over time consumption. Time is important to everyone. And 70% of the fall outs of leads is due to slow responses and slower customer engagement tactics.  Older techniques of customer engagement fell […]

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Customer success is one of the most important functions of an organization. Keeping customers satisfied and engaged with your product is a necessity but also a challenge in itself. If done right, it can be highly rewarding and a distinguishing aspect of your offering. In this age of instant gratification one just can’t afford to […]

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