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Great customer experience stands at the base of boosted sales and profitability. Considering how much competition exists in the world of e-commerce, managing to maintain conversion rates up and sales flowing can seem difficult. Targeting an improvement in the customer service department has become a priority for e-commerce businesses. Let’s look at this from a […]

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Some people might not even notice the difference. With time, Chatbot interactions have become so much better. So, how does one interact with a chatbot without even knowing about it? That’s when we realised that live chat integration might be better than you think. Remember the time when you would find an actual, living, breathing […]

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