Revamped on 19 November 2019
Traveling is an enriching experience. People have been traveling for several purposes through time. From migrating and forming civilizations to expanding international business and leisure travels.
The travel and tourism industry is one of the world’s largest industries with a global economic contribution of over 7.6 trillion U.S. dollars in 2016. The direct economic impact of the industry, including accommodation, transportation, entertainment, and attractions, was approximately 2.3 trillion U.S. dollars that year.
Ever since the travel industry boomed in the market and became a trend, new customer requirements are brewing and have given rise to many more businesses and technological advancements.
Speaking of trends, chatbot tech has grown rapidly among the industries today and has several applications. One such chatbot application is ‘travel chatbots’ or chatbots that help automate and assist the travel industry or those savvy travelers who are always on the go! They come in various designs, features, and functionalities. Traveling needs a lot of planning and chatbots have been a great tool to automate various tasks.
So in this blog, let’s find out a little more about this new wave in the travel industry!
What are travel chatbots?
Gone are the days when travelers had to visit their local travel agents to book flights or lookup for hotels. To serve to technologically proficient customers, the travel industry is coming up with various tools and this has been bringing about a whole new wave in the travel industry today.
Chatbots in the travel industry automate travel-related tasks. From flight bookings, hotel bookings, recommendations to being a tour guide, chatbots can do it all! This makes traveling even more convenient.
If you run a travel agency, using a chatbot on your website will give your customers all they need in a matter of seconds and engage them by being available 24/7. When a lead approaches your bot, all their information is captured and sent to your travel agent.
But for that, you will have to choose and integrate a bot that seems most suitable for your business type and its requirements.
Why conversational AI in travel?
Conversational AI comes with many benefits and is helpful across many industries. What conversational AI does in the travel is:
- It informs your potential customers about destinations and events that they can attend.
- It sends you notifications, recommendations based on preferences and can even help you plan the itinerary.
- It’s easily accessible and always ready to help! It can attend customer queries 24×7 throughout the trip.
- It engages your customers and helps your leads seamlessly through the sales funnel.
Why do you need one?
Imagine you run a travel agency and you have customers bombarding you day and night with their requests. It sure is your job to assist them but wouldn’t it be easier if you could let an assistant of some sort handling all the lower-level tasks that you feel are eating up most of your time? So you think of hiring a travel assistant but it’s a little heavy on your pocket! Besides the whole process of hiring, training, nurturing and retaining can be very time-consuming. So what do you do? You get a chatbot!
Chatbots can be built within minutes, you can train them once, deploy it on your website and sit back while it automates repetitive tasks and handles customer interactions for you. For more clarity on what do chatbots for travel industry exactly do, let’s take a look at some of their functions:
The chatbot here serves as a virtual travel agent and helps you plan your customer’s trip based on their requirements.
Chatbots can collect information easily through FAQs. They can also answer customer queries in this pattern.
Assigns Travel Agents
Live Chat is a feature in chatbots that allows your customers to talk to your representatives whenever complex query arrises. Chatbot assigns your representative to your customer automatically.
Shows Availability of Hotels and Flights
Chatbots can recommend your customers’ hotels and flights based on availability and preferences. Once selected, your customers can even go ahead and book the flight/hotel or you could do that for them!
Recommendations can be made through your travel chatbot. Your chatbot can send customers recommendations on flights, hotels, places to visit, things to do or even serve as a tour guide!
Refunds and Cancellation
Refunds and cancellations have never been so easy. Cancel and request for a refund directly from the chatbot. You can also make payments.
Your chatbot can keep users informed about the details of their journey, check-ins, flight status and much more.
Take a look at the various types of travel chatbots
Just like us, every bot is different and has its own way of working and organizing. So here’s a list of a few bot types you can choose from according to your business needs and customer demands.
For hotel and flight bookings
Flight and hotel bookings are the most tiresome, energy-sucking part of the whole travel planning scene. People are usually found to be in distress regarding this, and why shouldn’t they be?
Looking around a million hotels and flight options that suit your needs, as well as your pockets, has never been a walk in the park! Until the chatbots came in, of course! Make hotel booking easier for your customers. Here’s a chatbot template that does the job!
Hotel Booking Bot: A simple starter level chatbot that is powerful and efficient. It allows you to book rooms and services. Use it as a template for your customers and gather momentum on your hotel website.
For travel assistance
Say goodbye to the old-fashioned travel-guide sham. Chatbots are here and they’re really cool! Who could’ve ever imagined an artificially intelligent robot could help you around the new city and be your perfect travel buddy? Well, the future has finally arrived, technology has bestowed upon its best to humankind and things are starting to look good! Check out some of these travel-friendly bots.
Trip planner bot: This is the ultimate savior to all our explorers suffering from the unpleasant decision fatigue! This chatbot design spares your customers from having to scroll through websites. It provides destination options in carousels which helps your client visualize the place and the transport details are sent dynamically. It also helps in planning the trip end-to-end, letting your customers ‘take a break’ for real!
City travel guide: Exploring a new city? Let the chatbot help you! This chatbot lets your customers book flights find suitable hotels and rent cars. On top of that, it also makes recommendations on places to visit, things to do, must-have meals and much more.
Tourism bot: This the game changer for all the tourism companies. This chatbot allows your customers to review and book tour packages on your website. It gives you a great opportunity to speed up your businesses by capturing lead information and engaging them with conversations.
For customer service administration
Customer service is one of the primary functions of chatbots. In the travel industry, they’re being extensively used in airlines, hotels, restaurants, vehicle rentals and so on. Any customer query is first dealt with the bot and if the problem gets complex, the live agent is able to assist the customer. This gives the customers an all-inclusive experience and derives customer satisfaction and customer loyalty.
Travel chatbots are advantageous all round! They satisfy customers, make travel agents’ work easier and increases tourism which indirectly has a positive effect on the state of the capital.
To build the perfect travel chatbot, visit our website Engati.
Choose from our 100+ bot templates at our Bot Marketplace!
Also, we’ve got several other interesting blogs lined up for you, so give them a read!
We hope you found this blog helpful.
Thanks for reading!