Bots here, bots there, bots everywhere!
“At its core, Banking is not simply about profits but about personal relationships.”– Felix Rohatyn
Chatbots allow us to ask the difficult questions and get answers for those questions that traditionally required a trip to the bank or a long wait from a customer service provider response. Chatbots provides us this leverage from our own devices and our own homes. But it’s more than just that. It’s about building relations with your customers
There’s nothing a customer needs to download, no new interface to learn or complex menus to navigate. The experience for the user is natural and it simply flows, like any conversation should.
What if your chatbot can remind you about important bank payments? Periodically inform you about the state of your budget ? Suggest how to save money? Inform you about financial products that are best fitted for you? Provide an investment portfolio update? Deliver important, time sensitive notification?
This banking bot infograph designed by Engati will give you a quick view on how can you not only save your time but also provide you a better customer experience!
We’ve got a lot of new features this month. Due to a great degree of demand, we’ve released an Upload and Download feature to make it easier for you to educate your chatbot on the board!
Continue reading “Looking for a FAQ bot? Engati is the answer!”
Artificial intelligence isn’t coming. It’s already here.
Chatbots are artificial-intelligence powered applications. Chatbots are designed to mimic conversations with real people with the aim of providing more personalised service.
When you want to buy a car, you have to search all over the internet by reading various reviews, jumping from one website to another / travel all the way to a car showroom. But what if you don’t want to go to the showroom? What if all your car related queries are solved at one place and at any time of the day over the chat? That is the promise behind this bot. Continue reading “Infograph on Chatbots in Auto Dealership!”
A chatbot is a service, powered by machine learning algorithms and sometimes artificial intelligence, that you interact with via a chat interface. Chatbots are useful for a growing number of use cases. In any case, you shouldn’t put resources into one on the off chance that won’t work for you. Continue reading “Get Started with ENGATI”
Ever wondered how you can serve your customers anytime and anywhere they wish and that too without investing your time? How to keep them engaged even if you are around? Why are chatbots so popular these days? Are chatbots really meant for your business? Happily, now you can learn everything you ever needed to know about improving your customer service, with this exclusive infographic designed by Engati.
Continue reading “Infograph on chatbots and customer service”
Maximizing sales and profitability in this competitive world of automobile industry sales is being driven more by customer service. With Customer Service being a key differentiator in attracting new customers, deepening relationships with existing ones and increasing service revenues, it is unfortunate that Customer satisfaction on an average typically hovers around the mid 7’s on a scale of 10.(Source JD Power associates). Continue reading “A Machine Learning driven chatbot that simplifies service bookings and tracking for Automobile Industry”
Chatbots in Messenger have completed one year in existence and with more than 100,000 bots on the platform, this year’s F8 had high hopes on it for announcements to take bots to the next level and it didn’t disappoint. Here is a summary of all the major announcements by Facebook around Messenger and chatbots – Continue reading “Everything you need to know about bots at F8 – Messenger Platform 2.0”
With fast development and growth of the messenger applications, the trends are moving from graphical user interface to conversational user interface. Chatbots, a form of conversational User Experience, appears all set to be more prominently affecting our lives. Continue reading “Chatbot UX – What is so special about it?”
The world of ecommerce and mobile commerce that so rapidly and exponentially expanded within a short span of time is slowly evolving into what is known as Conversational Commerce. Before we understand more about Conversational Commerce, let us first know what a chatbot is. A chatbot, simply put is a program that is capable of mimicking human behaviour during a conversation. This can be used to provide customer service or for obtaining information. They have been around for quite some time in various forms but as the popular messaging platforms like Facebook Messenger, Telegram, Skype, Slack, etc open up their platforms to chatbots, things really get interesting. Continue reading “Chatbots and Conversational Commerce — Where are we headed?”
You have just launched your bot on Messenger. Congratulations and welcome to the world of bots! Now how do you go about telling the world about it? We will help you figure it out.
Continue reading “How to promote your Messenger Bot!”